Omni-Channel Customer Care Specialist

JoJo Maman Bébé; City of Edinburgh; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading children's retail company in Edinburgh is seeking a Senior Customer Advisor to provide exceptional customer service and assist with a diverse range of customer needs. This role entails preparing orders for omni-channel services and supporting customers both in-store and via phone. Ideal candidates will have previous retail and customer service experience, strong communication skills, and a keen attention to detail. Join a vibrant team and embrace a work culture prioritizing community and sustainable practices.

Benefits

Extra day of annual leave for each year of service

Birthday off

Non-contractual bonus scheme

Enhanced pension scheme

Cycle to work scheme

Financial wellbeing app

Flexible work options

Employee recognition programme

Volunteer days

Health and Wellbeing hub

40% off JoJo products

Ongoing training and development opportunities

Qualifications

• Retail experience is essential for this role.
• A keen eye for detail to maintain store standards is needed.
• Strong communication skills to engage effectively with customers.

Responsibilities

• Assist customers with different needs and situations.
• Prepare Omni-Channel orders and liaise with customers about them.
• Develop personal knowledge and retail skills through training.

Skills

Previous retail, customer service and sales experience

Competent IT skills

Ability to learn and communicate product information

Active listening skills

Flexibility in working hours

Attention to detail

Job description

A leading children's retail company in Edinburgh is seeking a Senior Customer Advisor to provide exceptional customer service and assist with a diverse range of customer needs. This role entails preparing orders for omni-channel services and supporting customers both in-store and via phone. Ideal candidates will have previous retail and customer service experience, strong communication skills, and a keen attention to detail. Join a vibrant team and embrace a work culture prioritizing community and sustainable practices.