Oliver Wyman - Senior Business Analyst / Product Owner - Newcastle

Marsh & McLennan Companies, Inc.; Newcastle upon Tyne; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading consulting firm in Newcastle upon Tyne is seeking a Senior Business Analyst / Product Owner to enhance internal knowledge systems using AI technologies. Responsibilities include defining product vision, managing backlogs, and mentoring junior analysts. Ideal candidates will have significant experience in business analysis or product ownership within agile frameworks. This full-time role offers a competitive compensation package, including various employee benefits and a hybrid working model.

Benefits

Attractive compensation package

Private health care

Pension plan

Mentoring programs

Qualifications

• Experience in internal knowledge or technology products.
• Ability to translate requirements into backlog items.
• Knowledge of AI applications is a plus.

Responsibilities

• Define and communicate product vision and strategy.
• Collaborate with stakeholders to maximize business value.
• Lead discovery activities using design-thinking methods.
• Monitor progress and maintain portfolio information.

Skills

Strong business analysis skills

Communication with technical teams

Agile methodologies

Ability to facilitate workshops

Data literacy

Education

Proven experience as a Business Analyst or Product Owner

Familiarity with Microsoft 365 and Power Platform

Tools

Azure DevOps

SharePoint

Microsoft Teams

Job description

Company

Oliver Wyman

Description

Oliver Wyman's Knowledge Services (KS) department is on an exciting journey to modernize and future-proof its internal knowledge systems, leveraging emerging AI technologies to empower our consulting workforce. We are seeking a Senior Business Analyst / Product Owner to continue to identify and prioritize the business value opportunities, clarify the requirements and support the delivery process (in partnership with our development team) while upskilling our team of Product Analysts, and delivery of key internal knowledge products such as KNOW (Knowledge Search Portal) and ASKnowledge (Customer Service System).

As a Senior Business Analyst (Product Owner), you will play a pivotal role in translating complex business problems into clear, actionable requirements, prioritizing workstreams, and driving product delivery in close partnership with our Oliver Wyman Group (OWG) Tech teams. You will also mentor junior team members and help shape the product lifecycle frameworks, ensuring alignment with strategic goals and business value.

Key Responsibilities

• Define, own, and communicate the product vision, strategy, and roadmap to stakeholders and delivery teams.
• Collaborate with senior stakeholders, including partners, to identify priorities and maximize business value.
• Manage and prioritize the product backlog, balancing business needs and technical constraints.
• Lead discovery activities using design‑thinking methods, including stakeholder interviews, journey mapping, and prototyping.
• Translate insights into well‑structured epics, features, and user stories with clear acceptance criteria.
• Work closely with delivery teams during sprint planning, reviews, and demos to clarify priorities and ensure quality.
• Accept or reject deliverables based on defined acceptance criteria and quality standards.
• Monitor progress, risks, and dependencies, maintaining accurate portfolio information and reporting on product metrics.
• Support go‑to‑market planning, adoption, and change management initiatives to ensure successful product rollout and user engagement.
• Provide coaching and mentoring to junior Product Analysts and team members.

What We're Looking For

• Proven experience as a Business Analyst or a Product Owner or in a similar role within Agile Scrum frameworks, ideally in internal knowledge or technology products.
• Strong business analysis skills with the ability to understand, prioritize, and translate requirements into actionable backlog items.
• Solid understanding of technology and the ability to communicate effectively with technical teams and business stakeholders.
• Experience with Microsoft 365, Power Platform, and enterprise knowledge management solutions is desirable.
• Familiarity with Agile tools such as Azure DevOps, and collaboration platforms like SharePoint and Teams.
• Ability to facilitate workshops, conduct user research, and apply design‑thinking methodologies.
• Excellent communication, stakeholder management, and organizational skills.
• Experience in driving product delivery from concept through to release and adoption.
• Data literacy to consume and leverage insights from data analysts to inform product decisions.
• Knowledge or interest in AI applications within enterprise environments is a plus.
• Change management and adoption experience is desirable.

What we can offer you

• Full time job contract with an attractive compensation package (including year‑end financial bonus)
• Selection of benefits (e.g. private health care, insurance, sport card, lunch card, gift card, saving plan, pension plan)
• Work in a collaborative, supportive environment with opportunities for professional growth and development
• Access to mentoring and training programs
• Inclusive culture with Employee Resources Groups and CSR activities
• Be part of a forward‑thinking team driving innovation in knowledge services and technology
• Engage with cutting‑edge AI and digital tools to transform how knowledge is managed and delivered
• Enjoy a hybrid working model that balances flexibility with in‑person collaboration.

Please send us your CV in English.

Equal Opportunity Employer

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].