OL / PL Paralegal

EXPRESS SOLICITORS; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading legal firm in the UK is seeking an OL / PL Paralegal to join its Portal Team. The successful candidate will manage a caseload, ensuring accurate record keeping and client communication. Candidates should hold an LLB Law degree and demonstrate strong customer care skills, with experience in telephone customer service preferred. The role offers a basic salary of £26,500 plus bonuses and hybrid working options after probation. Join a firm with a positive working environment and excellent benefits.

Benefits

Hybrid Working

23 Days Holiday

Private medical insurance after 2 years

Onsite Gym

Active social committee

Qualifications

• LLB Law degree required.
• Good customer care skills including empathy and the ability to obtain information.
• High degree of accuracy.
• Administration or telephone-based customer service background is preferable.

Responsibilities

• Take initial instructions from client and complete FN009.
• Ensure correct accident circumstances, injuries and potential losses are recorded on the file.
• Obtain FOAs for medical records and request from medical agency.
• Research to ensure the claim is submitted to the correct potential Defendant(s).
• Chase Defendant and/or insurer for response.
• Ensure client is kept updated throughout process.

Skills

Good customer care skills including empathy

High degree of accuracy

Administration or telephone-based customer service

Experience with the OL / PL portal

Education

LLB Law degree

Tools

Proclaim case management system

Job description

Job Title : OL / PL Paralegal

Location : Sharston, M22 4SN

Salary : A basic salary of £26,500, with a very generous Portal Bonus Scheme

Job type : Full time, Permanent

About Us

Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.

The Role

We are currently looking for a Litigation Executive to join our Portal Team in the OL / PL department. Tenacity, ability and enthusiasm are more important than qualification. You will be expected to manage your own caseload in the role.

For candidates we offer strong supervision channels, excellent training including away days, chance to join a highly ambitious and growing firm. We have high quality non-CMC work and a positive working environment. We also have a roof garden with table tennis, as an addition to our strong range of employee benefits, more details below.

Responsibilities

• Take initial instructions from client and complete FN009.
• Ensure correct accident circumstances, injuries and potential losses are recorded on the file.
• Obtain FOAs for medical records and request from medical agency.
• Research to ensure the claim is submitted to the correct potential Defendant(s).
• Research into accident location, requesting photographs, CCTV, receipts etc. to ensure the appropriate evidence is obtained as early as possible.
• Consideration of the relevant Statute / law to draft allegations to the Defendant.
• Consider Claimant's injuries to ensure correct protocol is being followed.
• Submit Claims Notification Form (CNF) or Letter of Claim to the Defendant(s).
• Chasing Defendant and / or insurer for response.
• Consideration of denial and / or disclosure received from Defendant.
• Weekly review with supervisor.
• Ensure client is kept updated throughout process.
• 60+ CNF / LOC per month target to attain £100 bonus.

Person Specification

• LLB Law degree required.
• Good customer care skills including empathy and the ability to obtain information.
• High degree of accuracy.
• Administration or telephone-based customer service background is preferable.
• Experience with the OL / PL portal is a distinct advantage.
• Experience of Proclaim case management system.

Salary & Hours

A basic salary of £26,500, with a very generous Portal Bonus Scheme

Our standard working hours are 8 : 30am to 5 : 30pm Monday-Thursday and 8 : 30am to 5pm Friday.

Benefits

• Hybrid Working - 3 / 2 hybrid working pattern after probation.
• 23 Days Holiday - Rising to 26 days, plus bank / public holidays.
• Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement.
• Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme.
• Looking After Your Well-being - 24 / 7 onsite Gym, Netball / Football team, 10km Manchester team and more.
• Work Life / Balance - Active social committee with generous departmental and firm-wide social budget.

Recruitment Process

Interviews will be conducted by MS Teams and will include scenario-based questioning.

Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.

How to Apply

Please click APPLY to be redirected to our website to complete your application.

Candidates with the relevant experience or job titles of; Legal Caseworker, Public Liability Lawyer, Occupiers Liability Assistant, Lawyer, PI Solicitor, Personal Injury Law, Chartered Legal Executive, Personal Injury Caseworker, PI Caseworker, Personal Injury Fee Earner, PI Fee Earner, Solicitor will also be considered for this role.