Office Administrator

Mears; Rotherham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A community support organization in Rotherham seeks an Administrator to manage accommodation for individuals transitioning out of prison. You will coordinate bed space allocations, ensure compliance with service standards, and maintain accurate records. Ideal candidates should have office administration experience, strong communication abilities, and a proactive customer-focused attitude. The role offers a dynamic work environment with opportunities for professional development and a supportive team culture.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Mears Rewards with discounts

Family friendly policies

Responsibilities

• Support allocation of bed spaces across three regions.
• Work with MOJ partners to ensure timely property allocation.
• Maintain accurate records and update internal systems.
• Record and monitor allocation of bed spaces.
• Ensure smooth allocation process with relevant information.
• Maximise bedspace occupancy with Area Manager.

Skills

Office and administration experience

Solid database use

Microsoft Office skills (Excel, Word, Email)

Great communication skills

Customer focused

Problem solving skills

Positive can-do attitude

Job description

About the Role

The Administrator position forms part of the front‑line delivery team providing accommodation and support to people, who may be vulnerable or have a special housing need, upon release from prison.

Pastoral, floating support to assist the management and sustainment of the residency manage the accommodation forms part of the service provision. The key requirement of this service is to ensure that no one leaves prison without the offer of a place to live from their first night in the community and to support a pathway to settled accommodation.

The role is to support the allocation of bed spaces across three regions ensuring that people are accommodated in properties which are safe and compliant within agreed contractual timescales. The role will also be include supporting with other admin tasks of the contract.

Mears culture is based on performance delivery and measuring success through ownership & accountability and reward and recognition. As such we provide all staff with a full induction and training opportunities throughout their career. We set clear expectations and success measures from the first day :

• Work with our MOJ partners and internal departments within Mears to ensure that people leaving prison are allocated into available properties within contractual timescales and with appropriate risk assessment.
• Work with Mears Resident Welfare Officers and Repairs and Maintenance Team to ensure bed spaces and properties are fit for purpose and relatable within contractual timescales.
• Maintain accurate records and ensure Mears internal systems are updated and accurate at all times.
• Record and monitor allocation of bed spaces across the service
• Ensure the allocation process operates smoothly and that all parties are provided with relevant information and reports
• Work with the Area Manager to maximise bedspace occupancy

Role Criteria

• Office and administration experience
• Solid database use and skills in Microsoft office packages. Excel, Word, Email.
• Great communication skills both externally and within the Team.
• Customer focused, problem solving skills and a positive, can-do attitude.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies