Office Administrator

Spencers Recruitment; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A financial services business in Hendon is seeking a professional Office Administrator to ensure the smooth running of insurance operations. Ideal candidates will have prior office administration experience, strong IT skills, and excellent communication abilities. Responsibilities include supporting clients, handling documentation, and ensuring compliance with FCA requirements. This full-time role offers training and a competitive salary, making it suitable for detail-oriented individuals looking to work in a dynamic environment.

Qualifications

• Experience in a client-facing role is preferable.
• Ability to learn processes quickly is essential.
• Knowledge of the insurance industry is a plus.

Responsibilities

• Assist with day-to-day administration in the insurance department.
• Handle client queries and documentation.
• Ensure compliance with FCA guidelines.
• Process insurance applications and renewals.
• Maintain accurate internal systems.

Skills

Strong IT skills

Attention to detail

Written communication skills

Organisational abilities

Office administration experience

Customer service skills

Tools

Microsoft Office

Job description

Office Administrator

About the Client

Our client is a growing financial services business based in Hendon (NW4), seeking a professional and organised Insurance Administrator to support the smooth running of their insurance operations. This role is ideal for someone with an administrative background within insurance, legal, accountancy, or general office support. Full training will be provided.

Role Summary

You will assist with the day-to-day administration of the insurance department, support clients with queries, handle documentation, and ensure all work meets FCA compliance requirements. The ideal candidate is detail-oriented, well-spoken, and able to work independently.

Key Responsibilities

• Providing general administrative support across the insurance department
• Handling client queries via phone and email
• Filing, call handling and general office duties
• Entering commissions into accounting software (training provided)
• Drafting suitability letters for life insurance and health insurance
• Ensuring all processes follow FCA rules and compliance guidelines
• Maintaining accurate and up-to-date internal systems

New Business & Renewals

• Obtaining insurance quotes from a range of insurers
• Collating and preparing quotes for prospective clientsCompleting insurance application forms
• Following up with insurers for outstanding information or documentation
• Ensuring all paperwork is issued correctly to clients
• Processing policy renewals in a timely manner
• Identifying opportunities to cross-sell additional insurance products

Requirements

• Strong IT skills; good working knowledge of Microsoft Office
• Excellent attention to detail
• Strong written communication and letter-writing skills
• Strong organisational and multitasking abilities
• Prior office administration experience (essential)
• Comfortable in a client-facing or customer-service environment
• Ability to learn quickly and follow processes precisely
• Knowledge of the insurance industry (desired but not essential)

Personal Attributes

• Discreet and professional
• Enthusiastic and self-motivated
• Committed, reliable and proactive
• Strong communication and interpersonal skills
• Flexible and able to manage competing tasks

Hours, Salary & Location

• Hours: Full-time, 9:00am 5:00pm
• Location: Hendon, NW4
• Salary: Competitive, depending on experience