Office Administrator

HealthJobs4U Ltd; Carlisle; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare service provider in Carlisle is seeking part-time Admin staff to handle various administrative duties for adult home care. Responsibilities include taking phone calls, managing referrals, and liaising with professionals. Candidates should have strong IT and customer service skills, and be able to multitask. The role offers £13 per hour for approximately 20-22 hours per week in an office setting.

Responsibilities

• Take phone calls and create new referrals on care management system.
• Liaise with professionals and families.
• Make referrals to pharmacies, GP, and district nurses.
• Receive and manage feedback from service users.
• Conduct meet and greet with new clients.
• Follow up on staff and service users onboarding.
• Rota management.

Skills

Good IT skills, knowledge of Excel

Good customer service skills

Ability to multitask and work in a fast-paced environment

Ability to own and manage case load

Conflict resolution skills

Job description

Job Details

Job Role: Admin staff (Adult Home care Provider)

Part-time: 9am to 5pm, 3x a week (20-22 hours per week) Office based

Pay rate: £13 per hour

Location: Carlisle CA3 0JG

Duties

• Take phone calls
• Create new referrals on care management system
• Liaise with professionals and families
• Make referrals to pharmacies, GP, district nurses and other professionals
• Receive and manage feedback from service users
• Conduct meet and greet with new clients
• Follow up on staff and service users onboarding
• Rota management

Skills

• Good IT skills, knowledge of Excel
• Good customer service skills
• Ability to multitask and work in a fast-paced environment
• Ability to own and manage case load
• Conflict resolution skills, for unhappy customers