Northwest Facilities Manager

Ministry of Justice; Jarrow; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A government organization in Jarrow is looking for a Facilities Manager to oversee the Facilities Management and Security services. This role requires strong communication skills and experience working with multiple stakeholders. The ideal candidate should have a full UK Driving License and proficiency in MS Office tools. Team collaboration is essential, and travel to various properties is required monthly. The position offers hybrid working arrangements subject to business needs.

Benefits

Flexible working policies

Pension scheme

Annual leave

Family-friendly policies

Qualifications

• Strong communication skills for effective dialogue with customers.
• Proven experience in managing multiple stakeholders' expectations.
• Proficiency in MS Office, Teams, Word, Excel, and Outlook is required.
• A full UK Driving License is mandatory for the role.

Responsibilities

• Oversee Facilities Management and Security service contract provisions.
• Resolve building maintenance and security issues as they arise.
• Manage chargeable work requests through CAFM systems.
• Travel to each property monthly to meet with relevant personnel.

Skills

Strong communication skills

Customer service experience

Proficient in MS Office

Knowledge of Fire Safety

Full UK Driving License

Education

Qualified to institute of workplace and facilities management standard

Job description

Overview

The Facilities Manager is responsible for oversight of the Facilities Management (FM) and Security service contract provision within a defined portfolio of properties with the Northwest Region, supporting the wider business objectives of HMCTS and developing a fit for purpose, safe, secure, and modern sustainable Estate. The role is established to provide a support function to HMCTS colleagues by performance managing service providers appointed through fixed term-contract arrangements and deliver a high level of personalised care to our customers, stakeholders and court and tribunal users. Your role as the Northwest Facilities Manager encompasses several key aspects (but not limited to):

Responsibilities

• Maintain an established and broad understanding of both the security and facilities management contract arrangements and related supplier responsibilities to swiftly respond to daily user enquiries and resolve problems and issues in a timely manner. Develop knowledge of contract framework, specifications, service level agreements and key performance indicators against which supplier's success can be measured.
• Be the first point of contact for HMCTS Operational Managers and Building Champions to resolve escalated building maintenance and security issues. You will need to be available at short notice to provide contract advice and communicate with supplier colleagues to ensure supplier resources are directed appropriately to resolve critical issues.
• Manage chargeable ad hoc work requests via supplier Computer Aided Facilities Management (CAFM) systems - processing work order approvals within defined financial constraints and ensuring value for money checks are conducted so that agreed costs reflect contract specifications. Approve or reject submitted quotes within two working days to prevent service delays to end users. Complete business case documents to progress chargeable work exceeding financial authority and submit to line manager for review.
• Travelling to sites is a requirement of the role. The role holder will be expected to visit each of your properties in person monthly as a minimum within the Northwest. The visit should be structured so that you meet with the Building Champion/Delivery Manager and review outstanding priority issues, you will manage an action plan to resolve matters within your area of FM/Security contract responsibility.

Travel, Hybrid Working and Location

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised roles: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation), a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map. For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale. Some of MoJ's terms and conditions of service are changing as part of Civil Service reform and details will be available if an offer is made.

Experience, Qualifications and Skills

• Strong communication skills. The role requires constant dialogue with your customers, and you will be able to explain key contract processes and expectations as well as explanations of issues to an audience without technical understanding.
• Proven experience working with customers and multiple stakeholders to deliver excellent levels of customer service. You will build relationships with your customers and supplier staff that strikes a balance between holding our partners to account and a personable approach that ensures we work as a collective to improve standards, avoiding a purely combative approach.
• Proficient using MS Office, Teams, Word, Excel, and Outlook software. You will be responding to many daily enquiries by email and will be confident of writing in a formal manner, occasionally to senior audiences.
• Base level understanding of Fire Safety, Security and Health & Safety.
• Experience of working within defined policies and procedures for example financial constraints.
• You must hold a full UK Driving License. The nature of the Facilities Management role means that you must possess a valid entitlement to drive unsupervised in the UK, at the point of commencement of your duties.

Desirable

• Experience working within a Facilities Management and Security environment. The ideal candidate might show a successful track record in managing services, properties and relationships in a multi-site FM and Security environment.
• Qualified to institute of workplace and facilities management standard or comparable level.
• Experience in contract management, understanding of contract process and service level agreements/key performance indicators by which we hold suppliers to account.
• Experience of project management. You will work with supplier Project Managers and will take oversight of the project process, escalating when projects deviate from scope and progress.
• Basic understanding of Asbestos and Legionella Management - although training will be provided.

Additional Information

Evidence requirements and application guidance are provided in the original posting. We encourage applicants to provide real-life examples of how skills and experience meet the person specification, using the STAR format as advised. Includes information on flexible working, travel, and benefits where applicable. MoJ benefits include flexible working policies, pension, annual leave, family-friendly policies, and other supports described in the original posting. The Civil Service is committed to diversity and inclusion and to attracting talent from all backgrounds. Details of the Civil Service Code, disability confidence and related recruitment guidance are provided in the original posting for applicants to review if relevant.