NOC Tier 2 – IT Support Specialist

ProInfoNet; Bangor; On-site; GBP 30,000 - 45,000; Full time

Job summary

An IT consulting firm in Bangor, UK is seeking an IT Support Specialist. In this role, you will provide advanced technical support for internal and external users, maintain network security, and ensure system performance. Join a collaborative team focused on professional growth and community support. Key qualifications include a bachelor's degree in IT and 3-5 years of relevant experience. Benefits include competitive wages and comprehensive health coverage.

Benefits

Great retirement plan

Generous paid time off

85% company-paid health insurance

50% company-paid dental and vision insurance

Qualifications

• 3-5 years of experience in IT support or network operations.
• Strong understanding of TCP/IP, DNS, DHCP, VPN, and VLANs.
• Experience with endpoint management tools.

Responsibilities

• Serve as the escalation point for NOC/Helpdesk tickets.
• Provide managed IT support for multiple client environments.
• Perform proactive monitoring and maintenance.

Skills

Troubleshooting

Customer service

Networking fundamentals

Windows OS

Documentation

Education

Bachelor’s degree in Information Technology or related field

Tools

LogicMonitor

Microsoft 365

PRTG

SolarWinds

Job description

ProInfoNet is seeking a skilled IT Support Specialist to join our growing Network Operations Center (NOC) team. This role provides advanced technical support for internal and external users while helping maintain the stability, security, and performance of our managed client environments.

The ideal candidate is hands-on, detail-oriented, and customer-focused, with a strong foundation in systems and network support. You’ll work across a variety of technologies resolving complex issues, performing proactive maintenance, and contributing to projects that strengthen connectivity and reliability for organizations across Maine and beyond.

What You’ll Do:

• Serve as the escalation point for NOC/Helpdesk tickets, troubleshooting advanced hardware, software, and network issues.
• Provide managed IT support for multiple client environments, ensuring SLA compliance and clear communication with clients, vendors, and internal stakeholders.
• Perform proactive monitoring and maintenance to identify and resolve potential performance, network, or security issues.
• Support patch management, endpoint protection, and data backup verification to maintain secure, recoverable systems.
• Configure and maintain switches, routers, and firewalls while monitoring bandwidth, latency, and connectivity.
• Ensure adherence to HIPAA and other data privacy standards.
• Maintain accurate documentation of configurations, network diagrams, and change management records.
• Collaborate with Tier 1 Technicians, Network Engineers, and management to ensure efficient escalation and resolution.
• Participate in infrastructure projects, upgrades, and new technology implementations.

What You Bring:

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3–5 years of experience in IT support, systems administration, or network operations.
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLANs, routing, switching).
• Proficiency with Windows OS, Microsoft 365 administration, and endpoint management tools.
• Familiarity with network monitoring systems such as LogicMonitor, SolarWinds, or PRTG.
• Excellent troubleshooting, communication, and customer service skills.
• Certifications such as CompTIA Network+, Security+, or A+, Microsoft 365 Certified: Modern Desktop Administrator Associate, or Cisco CCNA/ITIL Foundations preferred.

Why You\'ll Love Working Here:

ProInfoNet is a mission-driven IT consulting firm dedicated to strengthening connectivity and supporting communities across Maine and beyond. Our work combines technical expertise with purpose, helping organizations design, build, and maintain systems that make a difference.

You'll join a close-knit team that values collaboration, professional growth, and work-life balance. We believe great work starts with great people, and our culture reflects that. We’re committed to helping each other succeed while making a lasting difference for the clients and communities we serve.

Benefits Include:

ProInfoNet offers a comprehensive and competitive benefits package, including:

• Great retirement plan with a generous company contribution
• Competitive wages based on experience and qualifications
• Generous paid time off and holiday schedule
• 85% company-paid health insurance coverage
• 50% company-paid dental and vision insurance
• Company-paid short-term disability insurance
• Company-paid identity protection coverage