Night Team Leader

Village Hotels; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading leisure and fitness firm in England is looking for a passionate Customer Service Team Leader to enhance member experiences across retail shops and club areas. You will engage warmly with customers, lead your team to deliver exceptional service, and coordinate activities ensuring smooth operations at the club. Ideal candidates should have experience in leisure operations and a strong motivational approach to developing others. Join us to help our members achieve their fitness goals!

Qualifications

• A passion for leisure and fitness.
• Good knowledge and experience of leisure operations.
• Attention to detail and a drive for high member experience.
• Motivational and passionate about developing others.

Responsibilities

• Deliver outstanding customer experiences in retail shops.
• Engage warmly with every customer for exceptional service.
• Lead with focus on customer excellence and smooth operations.
• Motivate and develop the team to achieve goals.
• Coordinate activities to maintain club standards.

Skills

Customer service excellence

Team leadership

Attention to detail

Motivational skills

Job description

Overview

Awesome people are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager, you'll keep our clubs running like a well-oiled machine. It's your job to keep both our members happy, through efficient process and a dedication to customer excellence. You’ll lead a team to ensure the best possible member experience and seamless operations. You’re super organised, so you’ll have no problem multi-tasking to ensure all key areas are tackled, from managing the poolside to coaching members on the gym floor. You have a passion for helping others perform to their maximum potential, whether that’s a member aiming to smash their goals or a team member carving out a solid career in the fast-paced fitness industry. Starting Salary: £12.75 per hour.

Responsibilities

• As a Customer Service Team Leader, you will be the welcoming host for customers, ensuring they have an outstanding experience in our retail shops.
• Your role will be to engage warmly with every customer to deliver exceptional service.
• Lead with a focus on customer excellence, efficient processes and smooth operations.
• Motivate and develop your team to deliver high-quality service and attainment of goals.
• Coordinate activities across key areas (e.g., poolside, gym floor) to maintain club standards.

Qualifications/Requirements

• A passion for leisure and fitness
• Good knowledge and experience of leisure operations
• Attention to detail and a drive to ensure high levels of member experience
• Motivational and passionate about developing others