Night Support Team Leader

PGL; Woodbridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading adventure camp provider in Woodbridge is seeking a Night Support Team Leader to oversee guest safety and support a team throughout the night. Responsibilities include creating a secure environment, conducting regular patrols, and resolving guest complaints promptly. The ideal candidate is a confident leader with excellent teamwork skills, preferably with experience in a child-focused night support role. This position offers competitive pay and benefits, including annual leave, family-friendly policies, and employee discounts.

Benefits

20 days annual leave (+ 8 bank holidays)

24/7 access to Wellbeing Hub

Contributory pension

Free/discounted PGL breaks

Employee discounts at 800+ retailers

Qualifications

• Previous experience working with children/young people in a night support role preferred.
• Ability to manage a team effectively.
• Core values: FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK, RESPECT.

Responsibilities

• Create a safe and secure environment throughout the night.
• Lead Night Support Assistants as required.
• Regular patrols of the centre grounds.
• Prompt resolution of guest issues and complaints.
• Ensure accurate record-keeping of accidents and incidents.
• Promote positive health and safety behaviours.

Skills

Excellent customer focus and teamwork skills

Confident decision maker

Job description

Overview

Earn £14.81 per hour (our pay system is benchmarked and fair). Fixed Term Contract from February to November.

PGL is a world where children achieve the ‘impossible’. Our residential adventure camps create extraordinary breakthroughs through active and life-affirming experiences in the great outdoors. We’re part of PGL Beyond, a group of inspiring companies with a common purpose to deliver enriching and transformative experiences to the next generation. Will you join us?

Make a difference as a Night Support Team Leader. Reporting to the Guest Care Manager, you will be responsible for creating a comfortable, safe and secure environment throughout the night, and leading our Night Support Assistants as required. Your responsibilities will include regular patrols of the centre grounds, prompt and efficient resolution of guest issues and complaints, and ensuring accurate record-keeping of accidents and incidents. You will also actively seek opportunities to improve centre presentation and compliance, promote positive health and safety behaviours, and support our environmental policy.

Responsibilities

• Regular patrols of the centre grounds
• Prompt and efficient resolution of guest issues and complaints
• Ensure accurate record-keeping of accidents and incidents
• Actively seek opportunities to improve centre presentation and compliance
• Promote positive health and safety behaviours
• Support our environmental policy

Qualifications and attributes

• Excellent customer focus and teamwork skills
• Confident decision maker and effective leader of people
• Previous experience working with children/young people in a night support role and managing a team is preferred but not essential, as full training will be given
• Core values: FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK and RESPECT

What we offer

• 20 days annual leave (+ 8 bank holidays); birthday off; paid volunteering days; option to purchase additional holiday
• A career with ongoing growth, aided development, mentoring, multiple pathways and opportunities to work across different UK or French locations
• 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program
• Sector-leading family-friendly policies and a contributory pension
• Access to our financial wellbeing platform where you can borrow or save directly from your salary
• Free/discounted PGL breaks for your family and discounts at 800+ retailers

Additional information

For any enquiries specific to this role, please email [e-mail]

For a full Job Description and Personal Specification please note there is a link provided in the original posting.

We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. However, our top priority is the safety of the guests on our centres. Therefore, all centre based employees and some specific Head Office employees must undergo an Enhanced criminal record check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.