Night Receptionist - Front Of House

Hotel Indigo; City of Westminster; On-site; GBP 28,000 - 33,000; Full time

Job summary

A premier hotel brand located in the City of Westminster is seeking a dedicated Night Receptionist to ensure seamless operations overnight. The successful candidate will manage late check-ins, assist with night audits, and prioritize guest safety. You will thrive in this role if you are dependable and can handle responsibilities independently while providing exceptional service to all guests. This role includes a competitive salary of £28,500 along with various benefits and growth opportunities.

Benefits

Pension with company contributions

50% discount in all restaurants and Spa treatments

Complimentary stay after passing probation

IHG Employee rate across 6000 hotels

Healthcare cash plan

Employee Assistance Programme – 24/7 support

Free meals on duty

Bike to work scheme

Qualifications

• Reliable and independent with great attention to detail.
• Comfortable working solo during night shifts.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Handle late arrivals and early departures.
• Complete night audits and assist with financial reporting.
• Prioritize guest safety and monitor activity.
• Respond to guest queries and in-room requests.
• Manage phones and internal handovers smoothly.
• Collaborate with housekeeping or security as needed.

Skills

Previous front desk or hotel night shift experience

Attention to detail

Knowledge of Opera Cloud or similar systems

Strong communication skills

Calm presence under pressure

Job description

Own the night, one guest at a time.

At Hotel Indigo K West Shepherd’s Bush, we believe hospitality never sleeps, and neither does our commitment to unforgettable guest service. As a Night Receptionist, you’ll be the calm, capable, and caring presence that keeps our hotel running smoothly overnight. From late check-ins to early departures, you’ll make sure every guest feels welcome, safe, and well looked after no matter the hour. So if this sounds like you, then come join the pre-opening team as we get ready to open our doors in February 2026!

What’s Our Story?

Hotel Indigo brings local stories to life and at our hotel, that story is bold, creative, and connected to the energy of Shepherd’s Bush. Our team plays a central role in creating meaningful moments for our guests, and the night shift is no exception. This is your chance to shine in a role that blends guest service, responsibility, and independence.

Here’s what you can look forward to as our Night Receptionist:

Annual salary: £28,500

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• IHG Employee rate across 6000 hotels globally
• Extensive discounts on our benefits platform
• Healthcare cash plan
• Interest‑free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
• World‑class development programmes and growth opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success

A Night in Your Neighbourhood

• Handle late arrivals & early departures: Be the welcoming face and efficient support for guests arriving or leaving during off‑hours.
• Complete the night audit: Assist the Night Manager with financial reporting, daily reconciliations, and ensure all systems are updated and ready for the day team.
• Prioritise safety: Monitor guest activity, follow emergency procedures, and ensure the building is secure and calm throughout the night.
• Be the go-to overnight: Help with guest queries, in‑room requests, luggage support and occasional room moves or emergencies, with professionalism and care.
• Own the desk: Manage phones, e‑mails, and internal handovers, ensuring the next day’s team is fully up to speed.
• Keep things running: Collaborate with night housekeeping or security as needed to maintain a clean, safe, and welcoming environment.

What’s Your Story?

You’re reliable, independent, and cool under pressure, with a natural sense of calm and confidence. You’ll thrive in this Night Receptionist role if you have:

• Previous front desk or hotel night shift experience (preferred)
• Great attention to detail and comfort working solo
• Good knowledge of Opera Cloud or similar systems
• Ability to complete financial and administrative tasks accurately
• Flexibility to work night shifts, weekends, and public holidays as required
• A guest‑first attitude and strong communication skills
• A calm, reassuring presence in any situation

If you’re ready to be the night‑time heartbeat of our hotel, we want to hear your story. Join us as Night Receptionist at Hotel Indigo K West Shepherd’s Bush, and help every guest sleep soundly knowing you’re on shift.