Night Receptionist

Leonardo Hotels UK & Ireland; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hotel chain in London is seeking a Night Receptionist to provide exceptional service and be the first point of contact for guests. This role requires strong organisational skills and a friendly demeanor to ensure a welcoming experience. You will help guests with check-in and check-out processes and provide local recommendations. Benefits include special rates on hotel rooms and ongoing training opportunities.

Benefits

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Meals at work

Talent referral scheme

Regular social events

Access to Pension Scheme

Ongoing training programmes

Qualifications

• Passion for hospitality and making a difference.
• Dependability and courteousness to guests and colleagues.
• Knowledge of the local area to provide recommendations.

Responsibilities

• Organise all aspects of the check-in and check-out processes.
• Serve as the first point of contact for guests.
• Provide a welcoming and high-quality guest experience.

Skills

Organisational skills

Customer service

Communication

Job description

Overview

Be Yourself – Be a Bold Team Player – Be Leonardo. As a Night Receptionist you’ll be a face of the hotel, bringing a warm and friendly personality to work. You’ll be an ambassador for the hotel as the first person our guests meet, organising all aspects of the check-in and check-out processes and offering guests real 5-star treatment.

Responsibilities

• Organise all aspects of the check-in and check-out processes.
• Serve as the first point of contact for guests and provide a welcoming, high-quality guest experience.
• Offer guidance and local recommendations to ensure a great stay in the city as part of a vibrant team.

Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe: plan that city break you’ve been dreaming of.
• Company-wide recognition scheme: earn vouchers to spend on a wide range of high street shops.
• Meals at work.
• Talent referral scheme: earn a bonus for recommending a friend to join us.
• Regular social events and celebrations, including Thank You Week and our Employee Awards Celebration.
• Access to the Company Pension Scheme, Life Assurance and Wellbeing Support.
• Ongoing job-related training programmes with clear paths for progression.

Ideal Candidate

• Be yourself and bring passion to make a difference.
• Be courteous to guests and colleagues at all times.
• Have top-notch organisational skills and dependability, providing a reassuring presence for guests.
• Use your savvy knowledge to offer guidance and local recommendations for a great stay.

Why join us?

We look after our colleagues as well as our guests. Once you’re part of the team, you’re part of the Leonardo community. We support your development through the GROWonline learning portal, regular coaching and training from your manager, and Wellness webinars to help your progress in hospitality. With support, practical training and clear progression you’ll be on track for a brilliant future in hospitality.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and as a fast-growing hotel group we have plans for major expansion in the coming years. There’s never been a more exciting time to come join us.