Night Public Area Supervisor

HSH Group / The Peninsula Hong Kong; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel in London is seeking a Night Public Area Supervisor to oversee night operations and manage public area attendants. Responsibilities include ensuring cleanliness, staff training, and inventory management. Applicants should have at least 3 years of experience in a luxury hotel environment and strong leadership skills. Flexibility for night shifts is required.

Benefits

Market-leading remuneration

Service charge

Attractive benefits

Qualifications

• Minimum 3 years experience in a luxury hotel housekeeping department.
• Strong leadership skills to manage a team effectively.
• Ability to work night shifts based on operational needs.

Responsibilities

• Oversee cleanliness and presentation of public areas at night.
• Provide leadership and direction to night public area attendants.
• Manage inventory and supplies for public area cleaning.

Skills

Team supervision

Quality luxury service standards

Time management

Adaptability

Attention to detail

Job description

The Peninsula London is pleased to announce that we are seeking Night Public Area Supervisor. This role is responsible for overseeing and managing the night operations of public area attendants, responsible for maintaining the cleanliness and presentation of public areas in the hotel, ensuring a welcoming environment for guests during overnight hours. It will provide supervision, leadership, direction, drafting cleaning schedule and support to all night public areas attendants to develop them into a highly motivated team who deliver high standards of service in all areas.

An exceptional opportunity to join our high-profile flagship hotel in London. Market-leading remuneration, service charge, and attractive benefits. Join our award-winning group, working alongside a highly experienced team.

Key Accountabilities

• Ensure the cleanliness, fresh floral arrangements, landscape, and aesthetic maintenance of the hotel's public areas (including Residences) and implement the department regulations, policies and procedures including but not limited to: House Rules and Regulations, Health and Safety, Emergency Response and Standard Operating Procedures.
• Ensure staff adhere to the grooming standards and are allocated in public areas, as per forecasted events. Must lead the team with open communications, daily briefings, debriefings, and weekly BEO meetings.
• Ensure public area attendants are always trained on standards, greetings etiquettes, policies, especially lost and found. Control and report public area missing items like face towels, trays, etc.
• Have good eye for detail for public area cleaning for the hotel and residences. Oversee and manage the contracted cleaning services daily. Follow up on right deep cleaning tasks. Control and maintain public area logbook for necessary follows ups and handovers. Ensure safe work practices in liaison with the engineering team.
• Liaise with day shifts supervisor, Assistant Back of House Manager to ensure all areas are always immaculate.
• Conduct and manage monthly inventory of chemicals, machines, cleaning supplies, maintenance, and controls store of the public area supplies.

General Requirements

• Previous experience within the housekeeping department and supervising a team in a luxury hotel for a minimum of 3 years.
• Passion and appreciation of quality luxury hotel service and hygiene standards.
• Excellent time management and organization, highly adaptable, naturally positive.
• Flexibility and capability of working under pressure.
• This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.