Night Porter - Live in

Hand Picked Hotels Ltd; Winslade; On-site; GBP 10,000 - 40,000; Part time

Job summary

A luxury hotel group in the United Kingdom is seeking a Night Porter to enhance guest experiences through attentive service during night shifts. You will manage the bar, set up conference rooms, and ensure a safe environment for guests. Ideal candidates have experience in luxury hospitality, strong emotional intelligence, and a problem-solving attitude. This part-time position offers a competitive hourly rate and benefits, including live-in accommodation.

Benefits

Competitive hourly rate

Staff accommodation

Company pension scheme

Life assurance scheme

Employee Assistance Program

28 days holiday per year

Training programs and career progression

Discounted staff stays and meals

Online retail discount platform

Qualifications

• Knowledge and experience of working in a luxury four or five-star hotel.
• Ability to anticipate guest needs and enhance their experience.
• Calm and professional demeanor under pressure.

Responsibilities

• Deliver exceptional guest experience during night shifts.
• Maintain workplace safety and engage with guests.
• Ensure clear communication within the team.

Skills

Luxury hotel experience

Emotional intelligence

Computer operating systems knowledge

Problem-solving

Tools

Opera PMS

Job description

Hand Picked Hotels

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a Night Porter at Audleys Wood Hotel, part of Hand Picked Hotels.

Live in accommodation is available with this position.

Audleys Wood Hotel was once a beloved country mansion, renowned for its exceptional hospitality. This 4 star 68 bedroom country house hotel is surrounded by stunning woodlands and seven acres of lush private grounds. It boasts a 2 AA Rosette fine dining restaurant and a variety of function spaces making this a popular wedding and events venue.

About the Role

• The role of our Night Porters is to deliver an exceptional guest experience throughout the night, by putting the guest at the heart of everything you do from working on the bar, cleaning, setting up conference rooms to delivering room service food orders.
• Maintaining a safe, healthy, secure workplace and hotel environment at night, following all work protocols and engaging with guests to ensure their experience is memorable.
• Build and maintain relationships within the team and ensure communication is clear between the shifts.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

About you

• To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel, ideally currently working on night shifts.
• Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
• Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
• Good working knowledge of computer operating systems as you will be responsible for running the night audit and reporting. Knowledge of Opera PMS is desirable.
• Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
• Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.

Company Benefits

• A competitive hourly rate of £14.00, plus a share of service charge.
• This is a Part-Time role working 4 nights out of 7 including weekends on a rota basis, 32 hours per week, which may vary depending on business needs.
• Staff live in accommodation is available with this role for a weekly charge of £69.93, inclusive of meals & bills.
• Company pension scheme with a generous employer contribution.
• Life assurance scheme.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
• Discounted staff stays with Hand Picked Hotels & on all food & drink.
• Annual loyalty awards (like afternoon teas and overnight stays)
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.