Night Porter

Exclusive Hotels; Ware; On-site; GBP 23,000; Full time

Job summary

A hospitality company in Ware is seeking a Night Porter to maintain luxury standards and assist guests during night hours. The ideal candidate has experience in a similar role and possesses strong customer service skills. The position offers a competitive salary, generous holiday, and various benefits. Applicants must be able to work nights and be attentive to detail.

Benefits

29 days holiday

50% discount on food and beverage

Employee Assistance Programme

Free meals on duty

Recognition and rewards scheme

Free gym access where available

Qualifications

• Previous experience as a night receptionist or porter preferred.
• Must be able to work 32 hours over 4 nights.
• Responsibility for hotel operations during the night.

Responsibilities

• Maintain cleanliness and service standards.
• Attend to guests’ needs, including arrivals and departures.
• Conduct regular patrols for security.

Skills

Attention to detail

Customer service skills

Computer skills

Ability to work alone

Ability to work through the night

Teamwork

Positive attitude and flexibility

Job description

Overview

Job Type: Permanent
Job Sector: Food, Beverage
Region: South East
Location: Ware
Salary: £13.55 per hour (£22,625 pa) + Generous Benefits

In a Nutshell: We are actively seeking a Night Porter at Fanhams Hall in Ware, Hertfordshire who will be responsible for the hotel, the guests and the operation during the night period. You will be required to work 32 hours over 4 nights, 10:45pm - 7:15am.

Responsibilities

• Maintain our luxury standards of cleanliness and service at all times.
• Operate cleaning machinery in accordance with guidelines.
• Attend to guests’ needs and requirements, including arrivals and departures.
• Set up conference and banqueting rooms as required.
• Ensure the security and integrity of property and guests while on duty, adhering to company policy and legislation.
• Conduct regular patrols to check the security and safety of property and guests.

Requirements / The Ideal Candidate

• Attention to detail.
• Previous experience as a night receptionist or porter.
• Ability to work alone and as part of a team.
• Ability to work through the night.
• Customer service skills.
• Computer skills.
• Positive attitude and flexibility.

Benefits

• Competitive salary; above Real Living Wage.
• 29 days holiday (pro rata for part-time) increasing with length of service.
• Discretionary service charge system.
• 50% discount on food and beverage across all Exclusive properties.
• Discounts on room nights across all Exclusive properties.
• Access to Hospitality Essentials discounts platform (shopping discounts, wellbeing guides).
• Hospitality Action – Employee Assistance Programme.
• Meals on duty provided for free.
• Recognition and rewards scheme; learning and development opportunities.
• Free gym access where available; dedicated classes.
• BCorp member and sustainability commitments.
• Additional perks including news/media discounts and cycle to work scheme.

About the Company

We expect a lot but we’ll give a lot to get the right people. We look for people with character, who enjoy being around others, and who are willing to go the extra mile for guests.

Contact Details

Exclusive Hotels
Tel: [phone]
Contact: Janet Gerrard
Email: [e-mail]