NIGHT PORTER

Leonardo Hotels UK & Ireland; Plymouth; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel chain in Plymouth is looking for a Night Porter to enhance guest experiences through excellent service and safety. This role includes preparing room service and maintaining high standards in guest care while working as part of a vibrant team. Ideal candidates should be detail-oriented and capable of ensuring security and safety protocols are met.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Access to pension scheme and life assurance

Ongoing job-related training programmes

Qualifications

• Ability to maximize guest satisfaction through excellent care.
• Responsible for safety and security of hotel and guests.
• Detail-oriented for setup of breakfast items.

Responsibilities

• Interact with guests during welcome and departure.
• Prepare room service orders.
• Carry out regular fire walks each night.

Skills

Guest care

Safety and security

Detail-oriented

Job description

Overview

Be Yourself – Be a Bold Team Player – Be Leonardo

As a Night Porter, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. You’ll be stepping into a busy role while working as part of a vibrant team, maximising guest satisfaction by delivering excellent guest care at all times. You’ll interact with guests at welcome and departure, and you’ll also shape their experience by getting involved in the Kitchen to prepare room service orders.

Perks and Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We regularly host Thank You Week and celebrate with Employee Awards; activities may include ice cream trucks, pizza parties, and more
• Access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

If You’re Our Ideal Night Porter, You Will

• Be yourself
• Take responsibility for the safety and security of the hotel and our guests, along with your colleagues in the Night team
• Carry out regular Fire Walks each night
• Be detail-oriented: you’ll be setting out ambient breakfast items in the morning, and it needs to look great

Why join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. Our “GROWonline” learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellness webinars help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us!

About Leonardo Hotel Plymouth

This straightforward, modern hotel is 12 minutes from the National Marine Aquarium and 8 miles from Dartmoor Zoo. The simple, contemporary rooms feature free Wi-Fi, flat-screen TVs and work desks, as well as tea and coffee-making equipment. Upgraded rooms include harbour views. Some offer sofabeds. There’s a casual restaurant, as well as a bar offering light meals and TV sports.

About Leonardo Hotels

At Leonardo Hotels, our vision is to be the first choice for everyone who values genuine hospitality. Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have grown since we opened our first hotel in Ireland in 1993. With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company. We emphasise career development and recruit for personality – it is about how you interact with others and how you demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing.

At Leonardo Hotels each team member is valued and respected. All careers offer customer interaction, variety, and a fun, friendly working environment. We strive to make all hotels great places to work and involve our teams in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations. We also offer employee benefits, including substantial discounts on overnight stays and performance-based rewards via our Leo Points system, which can include vouchers or a day off.