Night Porter

Champneys; Liphook; On-site; GBP 10,000 - 40,000; Full time

Job summary

A renowned wellness resort in Liphook seeks a Night Porter to ensure guest satisfaction and maintain safety during nighttime hours. Key responsibilities include providing excellent service, conducting regular safety checks, and facilitating effective communication between departments. The ideal candidate will have strong interpersonal skills and experience in hospitality. Competitive pay and a range of employee benefits are included.

Benefits

Health and wellness incentives

Discounted stays

Complimentary Spa Day

Employee Assistance Programme

Discounts on Champneys products

Qualifications

• Ability to maintain high safety standards.
• Strong interpersonal skills to interact with guests.
• Experience in hospitality preferred.

Responsibilities

• Ensure safety measures are consistently followed.
• Provide excellent service to guests during night hours.
• Conduct regular rounds to ensure property safety.

Skills

Exceptional customer service

Conflict resolution

Effective communication

Job description

Night Porter

Champneys Forest Mere

Contract: Full Time
Salary: up to £13.01 per hour plus tips

Shifts are: 21.30-06.00 and 23.00-07.30.

Role Objective

The Front of House department is the one department that typically forms the first impressions our guests will get upon arrival at our property, it is of paramount importance that the reception desk runs smoothly and efficiently. As a front of house night porter, you are responsible for providing exceptional customer service to guests and whilst also ensuring the highest levels of safety are maintained.

Responsibilities

• Adhere to all H&S related matters within your area of work.
• Ensure guests receive exceptional levels of service throughout the nighttime hours.
• Conduct regular walk rounds within the property and ensure all required areas are signed off as safe – as required and stipulated on check forms.
• Review the booking system and ensure that you are aware of in-house numbers and location of guests.
• Ensure that positive and effective inter-departmental communications always take place especially within reception and housekeeping.
• Communicating confidently and helpfully with guests, checking satisfaction, resolving conflicts, and escalating if necessary.

Benefits

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Wellbeing podcasts
• Champneys experiences (such as overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and important information
• In-house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice; other perks such as shopping discounts and financial support
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our properties
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking [Hotels and Resorts only]
• Professional Uniform