Night Porter

Beds and Bars Group; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent hospitality company seeks a dedicated Night Porter to manage guest bookings and inquiries at their City of Edinburgh hostel. The role involves ensuring smooth handovers and security management during night shifts from midnight to 8 am, on a 4-on, 3-off rota. Ideal candidates will possess excellent customer service skills and be fluent in English. Join our fun, social work environment focused on professional growth with competitive perks including discounts and training opportunities.

Benefits

50% off food and drink in all bars

50% off accommodation at St Christopher's Inns

Industry-recognized training

Employee of the Month program

Free mental health support

Award-winning company development schemes

Qualifications

• Eligibility to work legally in the UK.
• Have a fixed residence within reasonable travel distance.
• Previous experience in a customer-facing role preferred.

Responsibilities

• Book guests into the hostel and advise on services.
• Assist with guest inquiries and management.
• Ensure accurate administration in the booking system.
• Manage effective handover to day team.
• Maintain security and safety standards.
• Provide information on local attractions.

Skills

Fluent in English

Customer service orientation

Organizational skills

Ability to work unsupervised

Job description

The Night Porter role is vital to our success, booking guests into the hostel, advising on our offering and services, assisting guests with enquires and questions, managing the Beds and Bars booking system, ensuring an effective hand over to the day team and working with the management team on security and safety. This is a full-time night owl position for people who will be available to work on a weekly rota basis, the hours from midnight to 8am. On a weekly rota of 4 days on/3 days off.

At Beds and Bars, we’re all work and all play - combining a fun-filled, social work environment with professional development and fulfilment. If you think you’ve got what it takes to become a key part of our team, apply here.

Essential Requirements

• Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based.
• All Documentation required by any Local/Regional/National certifying or Governing bodies in which to operate legally within your units’ country.
• Have an up to date/active bank account in your own name.
• Be able to converse fluently in English.
• Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the hotel/bar.

The Role - Main Responsibilities

• Booking guests into the Hostel, advising on our offering and services.
• Assisting guests with enquires and questions - everything from do you have a hairdryer? to when is breakfast serviced?
• Managing the Beds and Bars booking system, ensuring all office administration is accurate.
• Ensuring an effective hand over to the day team.
• Working with the management team on security and safety.
• Advising guests on London attractions.
• Previous experience in a customer-based role preferred but not essential.

Person Specification

Customer focus

• Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere.
• Remain calm, patient, and polite, if receiving customer feedback.
• Be efficient and organised.
• Be helpful and go out of your way to help our customers.

Drive

• Be confident and self-motivated.
• Demonstrate a passionate commitment to the business.
• Welcome and embrace change, with a positive attitude.
• Be able to work unsupervised in a busy environment.
• Be able to prioritise duties.

Personal integrity

• Be honest and reliable.
• Be trustworthy and respectful.
• Attentive to personal hygiene and presentation.
• Maintain excellent timekeeping and attendance.
• Be always professional.

Teamwork

• Always be a good team player.
• Build and maintain good relationships with all team members.
• Work together with the team to ensure that the hostel/hotel is the best it can be.
• Be willing to take on jobs to balance the team workload.
• Be able to communicate well with people of all levels.

Perks & Benefits

Beds and Bars is an internationally-known travel brand that operates 21 backpacker hostels and 16 bars and pubs across Europe. If you want to work for a business that’s dedicated to building your skills and knowledge of the hospitality industry, then we could be the company for you.

Benefits include

• 50% off Food and Drink in all of our bars
• 50% off St Christopher’s Inns accommodation in Europe (and other partners across the world)
• Industry-recognised training
• Employee of the Month
• Free mental health support, counselling and care
• Award-winning company development schemes

We love to work hard and play hard, and we’re always on the lookout for the next rising stars in hospitality. If you think you could be a good fit, please do get in touch!