Night Operations Leader – Service, Security & Audit

Aimbridge EMEA; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality organization is seeking a Night Supervisor at their Leeds location. In this role, you will ensure the safety and comfort of hotel guests while supporting various operations. Your responsibilities include conducting security checks, performing nightly audits, and providing exceptional customer service as an ambassador for the hotel. This position offers unique development opportunities across departments and a collaborative work environment that values teamwork and leadership skills.

Benefits

Industry leading training and development opportunities

Staff discounts and up to 50% off food & beverage

Access to Stream for early wage access

24/7 employee assistance programme

Uncapped incentives for contributions

Minimum of 30 days holiday

Staff meals on duty

Paid breaks

Access to hotel gym facilities

Qualifications

• Proven ability to manage and motivate a team effectively.
• Excellent customer service skills to handle guest complaints.
• Strong attention to detail for managing reservations and workspaces.
• Familiarity with hotel systems and procedures is desirable.
• Must be a team player, collaborating effectively with colleagues.
• Applicants must be 18 years or older.

Responsibilities

• Ensure safety and security of guests and staff.
• Conduct security checks with a focus on fire safety.
• Perform nightly audits to close the day's business.
• Support operations in various hotel areas.
• Provide first-class service as an ambassador for the hotel.
• Engage in development opportunities across departments.

Skills

Leadership skills

First-class customer service skills

Organisational skills

Knowledge of hotel policies and procedures

Teamwork

Job description

A leading hospitality organization is seeking a Night Supervisor at their Leeds location. In this role, you will ensure the safety and comfort of hotel guests while supporting various operations. Your responsibilities include conducting security checks, performing nightly audits, and providing exceptional customer service as an ambassador for the hotel. This position offers unique development opportunities across departments and a collaborative work environment that values teamwork and leadership skills.