Night Operations Leader: Front Desk & Audit Excellence

IBIS SINGAPORE ON BENCOOLEN; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading international hotel in Greater London is looking for a dedicated Night Manager to oversee overnight operations, ensuring guest satisfaction and operational integrity. You will lead the Front Office and Night Audit activities, manage incidents, and uphold service standards. The ideal candidate has a Bachelor's Degree in Hospitality Management, at least 5 years of experience, and a strong service mindset. The position offers a chance to work in a dynamic environment focused on guest experience and operational excellence.

Qualifications

• Minimum 5 years of relevant experience in Front Office or hotel operations.
• Leadership or supervisory experience is an advantage.
• Ability to make sound decisions independently.

Responsibilities

• Provide operational leadership across all hotel departments during overnight hours.
• Ensure accuracy of Night Audit procedures and daily reports.
• Resolve escalated guest complaints promptly and professionally.

Skills

Leadership and supervisory skills

Strong service mindset

Excellent interpersonal skills

Problem-solving skills

Education

Bachelor’s Degree or Diploma in Hospitality Management

Tools

Opera PMS

Job description

A leading international hotel in Greater London is looking for a dedicated Night Manager to oversee overnight operations, ensuring guest satisfaction and operational integrity. You will lead the Front Office and Night Audit activities, manage incidents, and uphold service standards. The ideal candidate has a Bachelor's Degree in Hospitality Management, at least 5 years of experience, and a strong service mindset. The position offers a chance to work in a dynamic environment focused on guest experience and operational excellence.