Night Manager - The Megaro Collection

The Megaro Official; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel chain in London is seeking an experienced Night Manager to oversee guest experiences and manage night audit responsibilities. The ideal candidate will have extensive knowledge of Guestline PMS and a passion for delivering 5-star service. This role offers an opportunity to work in a vibrant yet high-end operation, ensuring compliance with all safety regulations and providing exceptional customer service.

Qualifications

• Experience with Guestline PMS is essential.
• Excellent command of English, both verbal and written.
• Knowledgeable about health & safety and security.

Responsibilities

• Manage guest experiences from check-in to check-out.
• Ensure compliance with health, fire, and food safety standards.
• Oversee night audits and team performance.

Skills

Guestline PMS (Rezlynx)

Health & Safety knowledge

Customer service

Communication skills

Attention to detail

Presentation skills

Tools

Microsoft Office

PMS System (Guestline)

Job description

Night Manager – The Megaro Collection

Kings Cross

The Megaro Collection encompasses 3 distinctive hotels ranging from our 61-bedroom 3* hotel The California, our 33-bedroom and 8 apartments 4* Boutique townhouse The Gyle, and our 49-bedroom 5*property The Megaro. Each hotel offers a unique insight to life in one of London’s rising neighbourhoods and welcomes all guests to Argyle Square for an exceptional and personalised travel experience.

We are now ready to enlarge our family, and we are looking for an experienced Night Manager who is a super user of Guestline PMS (Rezlynx), which is a must to be considered for the role.

The Hotel Manager will be working on-site 4 days a week, with 4 days off, managing the guest experience from check-in to check-out, as well as being responsible for all health and safety, fire safety, and food safety compliance for all three properties.

The Night Manager will be responsible for ensuring night audits, closing end of day, and reconciliation is completed correctly and according to company standards and procedures. The Night Manager will be fully responsible for the night receptionist team members, ensuring the property is running smoothly and the highest of customer service is delivered. The Night Manager will have an excellent command of English, both verbal and written; will be an expert in Health & Safety and Security (SIA qualification would be ideal but not a must to be considered for the role).

The ideal candidate will be passionate, well presented, extremely knowledgeable, and passionate about 5-star service and guest journey. The role requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times, so communication is key.

The Night Manager will:

• Possess comprehensive knowledge of the company PMS system, Guestline (Rezlynx).
• Possess excellent presentation and interpersonal skills.
• Skilled in checking arrivals lists, credit limit reporting and cash handling.
• Knowledge of standard PC packages and computerized reservations systems.
• Proficient in handling general clerical and administrative tasks.
• Coordinate with fellow Night Manager to ensure seamless operations and effective handover of tasks and information.
• Be flexible, will have great attention to detail.
• Possess the ability to work independently.
• Excellent command in English, both in oral and written.
• Be extremely knowledgeable about the company services, standards & products.
• Be proficient in night audit duties, including running reports, closing the end of day, and ensuring reconciliation is completed to company standards and regulations.
• Be commercially and financially astute.
• Provide exceptional customer service and unforgettable experience.
• Possess a strong know-how in health and safety policies and procedures.
• Be truly passionate about guests’ journey and will possess great attention to details.

If you are looking for a vibrant yet high-end operation, no need to look any further.

Apply today and begin a new adventure with us.