Night Manager - Luxury Hotel - Competitive Salary + Benefits

James Webber Recruitment; Dacorum; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel company in the Dacorum area is seeking an experienced Night Manager to manage overnight operations. As the Night Manager, you will ensure the safety and satisfaction of guests while maintaining high service standards. The role is full-time with a 4 on/3 off rota from 7 PM to 7 AM. Responsibilities include guest relations, staff coordination, and emergency management. Ideal candidates will have a strong background in hospitality and excellent communication skills.

Qualifications

• Proven experience as a Night Manager or similar role in the hospitality industry.
• Excellent customer service and communication skills.
• Ability to handle emergencies and resolve conflicts efficiently.

Responsibilities

• Oversee hotel operations during night hours.
• Ensure guest satisfaction and security.
• Act as the senior point of contact for all overnight issues.

Job description

Night Manager - Luxury Hotel Company - Competitive Salary - Hertfordshire Areas

IMMEDIATE START

We are seeking an experienced, service-driven Night Manager to join our leadership team at our luxury hotel in Sussex. This full‑time, permanent role follows a 4 nights on / 3 nights off rota, with shifts from 7 : 00 PM to 7 : 00 AM .

You will be responsible for overseeing all aspects of the hotel during night hours, ensuring the safety, security, and satisfaction of our guests while maintaining the highest standards of service and professionalism.

This is a key role in a 24‑hour operation, acting as the senior point of contact overnight, with responsibility for guest relations, staff coordination, reporting, and emergency management.

Key Responsibilities

Guest Experience

• Provide a warm, professional, and efficient welcome to late-arriving guests and ensure seamless overnight service.
• Handle guest inquiries, complaints, and emergencies with discretion and efficiency.
• Ensure all guest requests are fulfilled promptly and to a high s...