Night Manager - London Marriott Hotel Marble Arch

Marriott Hotels Resorts; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a passionate Night Manager to oversee operations at their London location. You will be responsible for ensuring exceptional guest experiences during the night shift, managing property safety and employee performance, and resolving any guest-related issues. The ideal candidate will have experience in hospitality management and a strong customer service orientation. Opportunities for professional development and a supportive working environment are provided.

Benefits

Discounts on hotel rooms and food

Learning and development opportunities

Recognition programs

Wellbeing programs

Team-spirited colleagues

Qualifications

• Experience in hospitality management during night shifts.
• Strong customer service skills with ability to resolve guest issues.
• Ability to manage property operations and staff effectively.

Responsibilities

• Oversee property operations during the overnight shift.
• Ensure highest levels of hospitality and service.
• Resolve guest and property-related situations.

Skills

Hospitality Management

Customer Service

Problem Solving

Job description

Explore our very big world.

We are looking for a passionate Night Manager to join our wonderful team at London Marriott Hotel Marble Arch.

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott…Be you.

The impact you’ll make.

First impressions are everything, especially when guests arrive late at night after a long journey. And you’ll set the tone for every guest’s experience. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check‑out experience, you’ll make sure they leave us happy too while ensuring the safety and security of the property during late hours.

Perks you deserve.

You’ll be supported in and out of the workplace through:

• Discounts on hotel rooms, gift shop items, food and beverage
• Learning and development opportunities
• Recognition programs
• Wellbeing programs
• Encouraging management
• Team-spirited colleagues

What you’ll do

Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing task.

Monitoring Property Operations

• Monitors and ensures compliance with all Guidelines to Operations.
• Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
• Ensures employees are working in a safe environment.
• Manages all period‑end inventories.

Supporting Profitability and Revenue Goals

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
• Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
• Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
• Administers plans and actions to keep chargebacks and rebates to a minimum.
• Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
• Manages employee hours.
• Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

Supporting Human Resources Activities

• Promotes participation in property safety‑related programs.
• Monitors employee attendance and records absences/tardiness.
• Promotes teamwork and employee morale.
• Keeps employees informed regarding new operational procedures, standards, or programs.
• Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).
• Ensures all employees have complete knowledge of emergency procedures.
• Encourages employee relations through gifts, parties, outings.
• Creates incentives that will promote better service and profit for the property.
• Assists operations manager in processing employee payroll weekly.

LONDON MARRIOTT MARBLE ARCH

A modern destination for business and leisure, the luxurious 4‑star London Marriott Hotel Marble Arch is a stylish fixture on the central London landscape.

Just a 5‑minute walk from Oxford Street, Marriott Hotel Marble Arch features a modern fitness centre, stylish rooms and a contemporary restaurant, The Pickled Hen, showcasing relaxed drinks and locally sourced fare. Our mission is to fuel our guests’ curiosity and spark new perspectives. Join a collaborative team of creative, dynamic people setting the pace in the industry. Our hotel is a welcoming haven amid the best of Central London.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.