Night Manager Hotel Services

Imperial College Healthcare NHS; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent healthcare institution is seeking a dedicated Night Manager to oversee hotel services across its hospital sites during the night shift. The successful candidate will ensure smooth operations, support staff, and maintain high standards of service. The role requires experience in facilities management, ability to thrive under pressure, and a valid UK driving licence. This position offers career development and flexible working opportunities.

Benefits

Career development

Flexible working

Staff recognition scheme

Membership options for onsite leisure facilities

Qualifications

• Solid experience in facilities, hotel services, or healthcare operations.
• Ability to manage under pressure and make independent decisions.
• A valid UK driving licence is required.

Responsibilities

• Lead operations across multiple hospital sites during night shifts.
• Ensure compliance with health and safety procedures.
• Respond promptly to service requests from clinical teams.

Skills

Facilities management

Supervision

Problem-solving

Organizational skills

Job description

Overview

We are looking for a dedicated Night Manager to take the lead in overseeing Hotel Services across our hospital sites during the night shift. This vital role ensures our services run smoothly and safely while most of the world sleeps.

You will be the go-to person for operational coordination, staff support, and service delivery--working closely with clinical teams to respond to requests and maintain high standards of care and safety. Shift Pattern: Wednesday to Sunday, 10:30pm - 7:00am (including 1-hour break)

Responsibilities

• Lead and manage Hotel Services operations across multiple hospital sites during night shifts - namely:
  • Charing Cross Hospital
  • Hammersmith Hospital
  • Queen Charlotte and Chelsea Maternity Hospital
  • St Mary\'s Hospital
  • Western Eye Hospital
• Ensure staff attendance, safe use of equipment, and compliance with health and safety procedures.
• Respond promptly and professionally to service requests from clinical teams.
• Attend one-day shift per month on a rotational basis to visit different sites, meet with Service Managers, and stay aligned with evolving service needs.

Qualifications

• Solid experience in facilities, hotel services, or healthcare operations—ideally with a background in supervision or management.
• You are someone who thrives under pressure, stays calm and clear-headed, and makes confident decisions independently.
• Organised and proactive, you know how to keep things running smoothly even when challenges arise.
• A valid UK driving licence is essential, as you will be travelling between sites to stay connected with teams and services.

About Imperial College Healthcare

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits and Equality

• Benefits include career development, flexible working and wellbeing, staff recognition scheme.
• Optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
• We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.