Night Manager

Apex Hotels; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A hotel chain in Edinburgh is seeking a Night Manager to lead night operations. This role involves managing emergencies, ensuring safety, and delivering excellent guest experiences. The ideal candidate has supervisory experience in the hospitality industry and strong organizational skills. Attractive employee benefits include 29 days holiday, training, and discounted rates.

Benefits

29 days holiday

Training and development from day one

Employee events and celebrations

Access to gym and pools

50% discount in restaurants

Qualifications

• Previous experience in a Front Office/Nights Accommodation environment in a supervisory role is essential.
• Knowledge of the hospitality industry.
• Able to deliver excellent service.

Responsibilities

• Lead the Night team to deliver exceptional customer service.
• Act as the main point of contact for hotel emergencies.
• Ensure effective processes, procedures, and systems are in place.

Skills

Organizational skills

Excellent communication

Customer centricity

Knowledge of H&S procedures

Team development

Tools

Infor Front Office system

Microsoft Office

Job description

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You will receive a warm welcome into the Apex family on joining us as a Night Manager in Edinburgh. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Guest Services Team. We believe it is our personality, style and friendliness that makes Apex Hotels.

Role Overview:

We have an exciting opportunity for a Night Manager . You will be the main point of contact for all hotel emergencies and represent the Front Office Manager, Operations Managers, and the GM in their absences.

You will assist the Front Office Manager in the running of the Night’s operation. You will ensure effective processes, procedures and systems are in place, aligned with our Purpose and Values and standards. As the Night Manager, you will ensure the team delivers an effective and enjoyable experience to all guests.

Main Responsibilities:

• Responsible for execution of tasks outlined in the Night Managers Manual.
• Liaise with all department heads on a daily basis to ensure we create memories guests will want to share.
• In the absence of Senior Managers, HODs, Assistant HODs, act as the main point of contact for the Hotel and coordinate all departmental activities as appropriate.
• Plan and communicate VIP arrivals to the hotel team.
• Ensuring the all H&S audits and Night Security walk arounds are completed
• Ensure the Night teams have appropriate tools and training to complete their tasks
• Be present in lobby and reception during peak times and support your team
• Promote a selling culture amongst the Night team and review results daily
• Lead the Night team to deliver exceptional customer service at all points of the guest journey.
• Act on all guest feedback, positive and negative. Respond to guest reviews and update guest profiles accordingly.

About you:

You will be well organised, be an excellent communicator and be committed to building and developing the team. We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:

• Previous experience of working within a Front Office/Nights Accommodation environment in a supervisory role is essential.
• Knowledge of the hospitality industry.
• Can deliver excellent service and is customer centric
• Knowledge of H&S procedures
• Previous experience with the Infor Front Office system or any PMS system would be a distinct advantage.
• Proficient with Microsoft Office and IT systems.

You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £ referral bonus when your friends or family join the team.

Following your first successful 3 months, you’ll also receive ……

• Contributions to a pension scheme
• Employee of the quarter and annual recognition schemes
• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee of the quarter and annual recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

We encourage you to bring your true self to work. We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations.Our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.