Night Hotel Manager

St Pancras Hotel Services Ltd; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury hotel collection in Kings Cross is seeking an experienced Night Hotel Manager to oversee guest experiences and ensure compliance with health and safety standards. The ideal candidate must have significant experience in hotel management and be proficient in Guestline PMS (Rezlynx). Responsibilities include managing check-ins/outs, conducting night audits, supervising the night receptionist team, and maintaining overall hotel operations. This position offers an opportunity to be integral to a unique and personalized travel experience.

Qualifications

• Experience as a Night Manager in a hotel setting.
• Proficient in Guestline PMS (Rezlynx).
• Strong understanding of health, fire, and food safety regulations.

Responsibilities

• Manage guest experience from check-in to check-out.
• Ensure compliance with health and safety standards.
• Conduct night audits and complete reconciliations.

Skills

Guestline PMS (Rezlynx)

Customer service

Organisation skills

Communication skills

Health and safety compliance

Job description

Night Hotel Manager – The Megaro Collection

Location: Kings Cross

The Megaro Collection encompasses 3 distinctive hotels ranging from 61‑bedroom 3* hotel The California, our 33‑bedroom and 8‑apartments 4* boutique townhouse The Gyle, and our 49‑bedroom 5* property The Megaro. Each hotel offers a unique insight to life in one of London’s rising neighbourhoods and welcomes all guests to Argyle Square for an exceptional and personalised travel experience.

We are now ready to enlarge our family and we are looking for an experienced Night Manager who is a super user of Guestline PMS (Rezlynx), which is a must to be considered for the role.

Key Responsibilities

• Manage the guest experience from check‑in to check‑out.
• Ensure health and safety, fire safety, and food safety compliance for all three properties.
• Conduct night audits, close end of day, and complete reconciliation according to company standards and procedures.
• Supervise the night receptionist team members and deliver the highest level of customer service.
• Maintain comprehensive knowledge of the company PMS system, Guestline (Rezlynx).
• Handle general clerical and administrative tasks, including checking arrivals lists, credit limit reporting, and cash handling.
• Coordinate with fellow Night Manager to ensure seamless operations and effective handover of tasks and information.
• Work independently, demonstrating superb organisation and communication skills.