Night Guest Services Manager – Luxury Hotel, Belgravia

The Emory; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury hotel in Belgravia seeks a Night Manager to oversee operations and staff on-site. The role requires excellent guest service skills, experience in a luxury hotel environment, and proficiency with Opera Cloud. Responsibilities include managing the Front Desk, resolving guest complaints, and ensuring a high standard of service. The hotel supports staff with competitive salary packages, health benefits, and career development opportunities, making it an excellent environment for personal growth.

Benefits

Excellent salary package

Family friendly policies

Travel Season Ticket Loans

Health and wellbeing support

Recognition awards

Discounts across the hotel chain

Career development opportunities

Qualifications

• Previous work experience in a luxury hotel environment is preferred.
• Must be proactive in anticipating guest needs.
• Ability to handle guest complaints promptly.

Responsibilities

• Oversee the night management and staff on site.
• Manage the Front Desk operations efficiently.
• Address and resolve guest complaints and disputes.

Skills

Guest service orientation

Problem-solving

Communication skills

Team collaboration

Tools

Opera Cloud

Job description

A luxury hotel in Belgravia seeks a Night Manager to oversee operations and staff on-site. The role requires excellent guest service skills, experience in a luxury hotel environment, and proficiency with Opera Cloud. Responsibilities include managing the Front Desk, resolving guest complaints, and ensuring a high standard of service. The hotel supports staff with competitive salary packages, health benefits, and career development opportunities, making it an excellent environment for personal growth.