Night Front Office Supervisor – Guest Experience Leader

DHHW - Front Desk; Langley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A full-service hotel in the United Kingdom is seeking an experienced individual for the role involving oversight of night shift operations. This position involves leading a team, greeting guests, providing information about services, and ensuring high-quality customer care. Ideal candidates should have experience in hotel reception or customer service. This is a full-time role requiring night shifts, offering a variety of rewards and benefits.

Benefits

Free gym membership

Meals on duty

Free car parking

20% discount on food and beverages

Discounted hotel stays in Marriott Hotels

Access to partner benefit portal

Learning and development opportunities

Wellbeing programs

Qualifications

• Great conversational skills and teamwork-oriented.
• Positive outlook and outgoing personality.
• Pro‑active and reliable.
• Previous experience in a hotel reception environment is required.
• Previous supervisory experience is a plus, but at least one year in a customer service role is mandatory.

Responsibilities

• Oversee all property operations during the night shift.
• Greet guests warmly on arrival and say a fond farewell on departure.
• Lead shifts and support team members for high-quality service.
• Support the Front Office Manager with daily operations and staff supervision.
• Engage guests about their stay and hotel services.
• Provide accurate information about facilities and room types.
• Foster teamwork by partnering with others.
• Process payments and follow cash handling procedures.
• Train and manage the Front Office team.

Skills

Conversational skills

Teamwork

Positive outlook

Reliability

Job description

A full-service hotel in the United Kingdom is seeking an experienced individual for the role involving oversight of night shift operations. This position involves leading a team, greeting guests, providing information about services, and ensuring high-quality customer care. Ideal candidates should have experience in hotel reception or customer service. This is a full-time role requiring night shifts, offering a variety of rewards and benefits.