Night Duty Manager

RENDALL & RITTNER LIMITED; Greater London; On-site; GBP 31,000 - 38,000; Full time

Job summary

A leading residential management firm is seeking a Night Duty Manager to oversee front of house operations at a prestigious development in London. The role requires a background in luxury property management and strong customer service skills. Key responsibilities include managing a team, ensuring compliance with health and safety protocols, and delivering top-notch service to residents and guests. Join the team for a rewarding career path with competitive compensation and exclusive perks.

Benefits

Pension plan

Employee assistance programs

16 days holiday plus national holidays

Training programs

Uniform provided

Qualifications

• Experience in a luxury residential or hotel management role.
• Ability to manage day-to-day operations and high-end customer service.
• Proficient in health and safety compliance checks.

Responsibilities

• Oversee front of house operations and manage services.
• Ensure high-quality customer service for residents and guests.
• Conduct regular inspections and manage team performance.

Skills

Customer service excellence

Team management

Health and safety compliance

Multitasking

Job description

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Description
Exciting Opportunity Alert! Join Rendall & Rittner as a Night Duty Manager

Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Night Duty Manager. This is an incredible career opportunity with a fantastic package.

Position: Night Duty Manager

Location: 9 Millbank, London, SW1P 3AN

Working Hours: 4 days on, 4 days off 1900 - 0700

Salary: up to £37,176 per annum (depending on experience)

Contract: A permanent position that offers stability and room for growth.

Why Rendall & Rittner:

Award-Winning: Join an established and celebrated company known for delivering first-class property management services.

Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs.

Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness.

Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses.

Time Off: Enjoy 16 days of holiday plus national holidays.

Earn More: Optional overtime available across the Rendall & Rittner portfolio through our in-house 'TSS' temp team.

Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. *

Team Spirit: Be part of a collaborative work environment, where your team and relationships matter.

Pension Plan: Secure your future with the Rendall & Rittner Pension scheme.

Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters.

Development Details:

This role will be based at 9 Millbank, an exclusive riverside residential development which comprises 201 Grade II listed homes in the heart of Westminster. The development boasts a wealth of luxurious facilities including a pool, spa, gym and cinema, as well as 24-hour concierge.

Key Responsibilities and Requirements

As a Night Duty Manager at Rendall & Rittner, you will:

• You will have a prime luxury residential or hotel background working in a similar managerial role responsible for managing the front of house operations, managing services, parcels, keys and ensuring a timely service to residents.
• Responsible for ensuring delivery of high-end quality customer service for residents, tenants and guests, and handle day-to-day matters in a prompt and professional manner.
• You will have experience working closely with management to ensure SOPs are adhered to and improve policies and procedures.
• You will ensure a high level of health and safety compliance, responsible for carrying out various inspections, patrols, uploading compliance documentation and ensuring any actions are reported to the relevant parties and rectified.
• As a leader you will be responsible for managing your team's performance, appraisals, training, development, rotas (holiday, sickness) and any ER related matters in conjunction with the required parties.
• You’ll already have some brilliant experiences behind you in relation to delivering great customer service, managing complaints, working safely and managing a team environment. You’ll lead, engage and inspire others.
• Responsible for managing the work permits and supervising contractors whilst they are on site.
• You are able to work in a fast paced and dynamic working environment, multitasking, organised and able to think on your
• You know how to deal effectively with feedback, in the moment. Acting as the main point of contact for all queries
• You will be a quick thinker, logical with the ability to take your own initiative in challenging situations and demonstrable experience in dealing with onsite emergencies and coordinating any site related issues.

How to Apply

Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. "Ref #LI-SK1"

Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. *Some developments vary.

Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!