Night Coordinator In Room Dining - Food and Beverage - The Landmark London

The Landmark; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

A prestigious London hotel is seeking a dedicated Night Coordinator to join their In Room Dining team permanently. The ideal candidate will handle all room service requests and serve as the main contact for guests. This role requires strong coordination and customer service skills to deliver outstanding experiences. With an annual earning potential of £31,500, the position offers various benefits including a pension scheme, meal discounts, and support for personal development. Candidates must be legally eligible to work in the UK.

Benefits

Annual earnings up to £31,500

Pension with company contributions

50% discount in restaurants

Free meals on duty

Access to private medical insurance

Employee Assistance Programme

Recommend a Friend incentive

Uniforms provided

Qualifications

• Ability to handle and coordinate all room service requests.
• Experience in customer service roles.
• Strong communication skills to liaise with guests and departments.

Responsibilities

• Handle and coordinate all room service requests from guests.
• Act as the main point of contact between guests and hotel departments.
• Process and manage room service orders, ensuring accuracy.

Skills

Positive energy

Customer service

Coordination

Job description

Enrich the Journeys of our People and our Guests as ourNight Coordinator!

The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.

Benefits

• Annual earnings to £31,500.00 (£26,158.70 base salary+ non-contractual tronc)
• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Free meals on duty
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Support through development plans, apprenticeships and world‑class management development programmes to be the best you can be
• Interest free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Uniforms provided and laundered complimentary
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionateNight Coordinator, to join ourIn Room Diningon anpermanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

Responsibilities

• Handle and coordinate all room service requests from guests, ensuring timely and accurate delivery.
• Act as the main point of contact between guests and various hotel departments, such as housekeeping and maintenance, to address any issues or special requests.
• Process and manage room service orders, including taking orders, preparing trays, and ensuring proper delivery according to the outlets Service SOP’s, and LQA Standards for each meal period.
• Monitor and manage inventory levels of room service supplies, ensuring everything is stocked and ready for use. Ensure that all transfers of beverages are completed in line with required standard.
• Handle billing for room service orders, ensuring accurate charges are applied to guest accounts.

You will be required to work 40 hours per week, on a shift rota.

About the Company

• One of Sunday Times’ Top 100 “Best Companies to Work For 2025”
• Leaders Club Hotel of the Year Award 2025
• A Leading Hotels of the World member
• 5 red stars
• 2 rosettes
• Earth Check Silver Certified 2025

If you feel your experience, personality and interest are a match for thisNight Coordinator role, we encourage you to apply today. What makes you unique makes us exceptional!

All applicants must be legally eligible to work in the UK.