Night Concierge, North Shields

YMCA North Tyneside; North Shields; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community charity organization located in North Shields is seeking individuals to provide housing support services to young people aged 16-25. The role involves developing life skills and supporting young individuals in achieving their housing goals in a compassionate and professional manner. Candidates will be expected to communicate effectively and maintain strong professional relationships while ensuring safety and compliance with policies.

Qualifications

• Experience working with young people, preferably in a housing support role.
• Understanding of safeguarding policies and procedures.
• Ability to work non-judgementally and compassionately.

Responsibilities

• Support young people in developing independent living skills.
• Ensure effective security and support for the building overnight.
• Build supportive relationships with young residents.

Skills

Effective communication

Relationship building

Problem-solving

Compassion

IT proficiency

Job description

This role contributes to the heart of what we do as a charity, providing supported accommodation services as well as training and education to a number of young people aged 16 - 25. This is a fantastic opportunity to become part of something bigger, encouraging young people to belong, contribute and thrive as individuals.

LOCATION

YMCA North Tyneside, Church Way, North Shields, NE29 0A

SALARY

£12.60 per hour

CONTRACT TYPE

0 hours – Bank

About YMCA North Tyneside

Located 20 minutes by Metro from Newcastle, YMCA North Tyneside, based in North Shields, is a Voluntary Sector Organisation undertaking youth and community programme work in areas of North Tyneside, South Tyneside, and Teesdale. We are part of the worldwide YMCA movement, which started in London in 1844 and now has grown to become the world’s largest and oldest youth movement. Now more 175 years later YMCA is operating in 119 countries, with 64 million people reached annually around the world.

Job Purpose & Description

To work with young people in a housing support role, with a particular focus being on independent living skills. The development of the life skills will enable positive change that helps the young people in their future housing needs.

Overview Of Duties / Responsibilities

• To work under the direction of the Senior Housing Support Worker to ensure effective security of the building and appropriate support is delivered to young people overnight
• To ensure Safeguarding is carried out effectively and efficiently, as per Safeguarding Policy and Procedure
• To communicate effectively and professionally with young people, maintaining strong professional boundaries
• To build and sustain strong, supportive relationships with young people
• To enforce House Rules
• To prepare for voids in the accommodation
• To motivate and encourage young people to engage and succeed
• To work with resistance, understand young people’s personal obstacles and support young them to overcome barriers and achieve goals
• To communicate effectively and professionally with management and external agencies as required including Out Of Hours Teams at Children and Adult Services, Mental Health Services and other relevant Statutory, Community and Voluntary agencie.s
• Following and abiding by all policies and procedures (including Health and Safety, Fire Safety, Lone Working, Recording, Reporting of repairs, Professional Boundaries)
• To manage visitors to the project in line with the Visitor Policy and Procedure
• To support young people to stay safe overnight, seeking advice and guidance from Out Of Hours Teams at Children and Adult Services, Mental Health Services as appropriate and reporting emergencies as required to emergency services and emergency on-call management
• To monitor and manage any rent, service charges and other cash payments
• To effectively use IT, communicating via email and recording and reporting interactions, support and evening events via computer-based recording system Inform
• To carry out regular night cleaning duties as per the evening task list
• To support young people to abide by house rules, maintain their accommodation and view eviction as a last resort
• To have a compassionate, supportive attitude towards young people with complex needs
• To work in non-judgemental, anti-oppressive manner and be friendly and approachable
• To have a positive and can-do attitude, using initiative to complete necessary tasks without requiring specific instruction (such as completing outstanding actions left by the team).