Night Concierge: Housing Support & Care

Sanctuary Group; Bury St Edmunds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A not-for-profit housing organization in Bury St Edmunds is seeking a Night Concierge for their Homelessness Service. The role involves handling customer queries, fostering supportive relationships, and ensuring the security of the service. Candidates should have experience working with vulnerable individuals and be comfortable using IT systems. This full-time position offers 42 hours of work per week on a 4 on, 4 off shift pattern with benefits including extensive holiday and a pension scheme.

Benefits

At least 25 days paid holiday

Pension scheme with employer contributions

Health and well-being plans

Life assurance

Flexible working arrangements

Cycle to Work scheme

Learning and development opportunities

Qualifications

• Experience working with vulnerable adults or mental health needs.
• Experience in challenging situations.
• Strong IT skills.

Responsibilities

• First point of contact for customer queries.
• Develop relationships with customers to help them build life skills.
• Handle emergency situations.
• Ensure service security and aid social activities.

Skills

Experience with young people or vulnerable adults

Ability to use IT systems confidently

Previous experience under challenging circumstances

Job description

A not-for-profit housing organization in Bury St Edmunds is seeking a Night Concierge for their Homelessness Service. The role involves handling customer queries, fostering supportive relationships, and ensuring the security of the service. Candidates should have experience working with vulnerable individuals and be comfortable using IT systems. This full-time position offers 42 hours of work per week on a 4 on, 4 off shift pattern with benefits including extensive holiday and a pension scheme.