Night Concierge

saha; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading supported housing provider in the UK is looking for a Night Concierge to ensure security and offer compassionate support to young residents during night hours. The ideal candidate will monitor the premises, respond to emergencies, and maintain a safe environment. Empathy, dependability, and a calm demeanor under pressure are essential. Experience in housing, security, or support work is preferred. This role is pivotal to providing a safe, respectful space for vulnerable individuals.

Qualifications

• Experience in housing, security, or support work is desirable.
• Ability to create a safe, respectful environment for young people.

Responsibilities

• Provide on-site overnight cover to keep the service safe and secure.
• Be a trusted point of contact for young people outside of support hours.
• Monitor CCTV, patrol the grounds, and complete safety checks.
• Respond calmly to incidents, always prioritising safety and dignity.

Skills

Dependable

Empathetic

Calm under pressure

Job description

About The Role

Imagine this… it’s late at night at West Farm. Outside, the fields are quiet, but inside, a young person can’t sleep — anxiety is keeping them awake. You’re there, the calm and steady presence, ready to listen, reassure, and make sure the environment feels safe. You patrol the building, keep watch over the grounds, and deal calmly with anything that arises. Your presence means young people can rest, knowing someone is always there to keep them safe.

As Night Concierge, you’re the guardian of both security and compassion, offering reassurance, responding to emergencies, and keeping the service safe overnight. You will assess the needs of our residents to offer support, building trust and help them throughout the night providing a safe space. You will engage and encourage residents to follow house rules and to avoid inappropriate behaviour.

What you’ll be doing

• Provide on-site overnight cover to keep the service safe and secure.
• Be a trusted point of contact for young people outside of support hours.
• Monitor CCTV, patrol the grounds, and complete safety checks.
• Respond calmly to incidents, always prioritising safety and dignity.

About You

What we’re looking for

• Dependable, empathetic and calm under pressure.
• Experience in housing, security, or support work (desirable).
• Care about creating a safe, respectful environment for young people at night.

About Us

A registered social landlord andone of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.

Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.

As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.