Night Auditor & Guest Experience Lead

Old Town Chambers-Front Office/Reception; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality provider in Edinburgh seeks a Night Team Member to ensure smooth operations during late hours. Responsibilities include welcoming guests, managing night audits, and addressing guest needs promptly. The ideal candidate is a natural night owl with excellent customer service skills and a detail-oriented mindset. Join us for a rewarding career that values diversity and individuality, all while enjoying numerous employee benefits.

Benefits

Discounted hotel room rates

Enhanced maternity leave

Flexible working arrangements

Life insurance

Free meals on duty

Qualifications

• Friendly and welcoming, with a knack for service even at late hours.
• Detail-oriented, especially when handling nightly audits.
• Reliable and calm in managing guest needs during night shifts.

Responsibilities

• Welcome late-arriving guests with a friendly smile.
• Handle night audits and end-of-day reports.
• Monitor safety and security through regular checks.

Skills

Customer service

Attention to detail

Reliability

Teamwork

Adaptability

Job description

A leading hospitality provider in Edinburgh seeks a Night Team Member to ensure smooth operations during late hours. Responsibilities include welcoming guests, managing night audits, and addressing guest needs promptly. The ideal candidate is a natural night owl with excellent customer service skills and a detail-oriented mindset. Join us for a rewarding career that values diversity and individuality, all while enjoying numerous employee benefits.