Night Auditor

Leonardo Hotel Newcastle; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel in Newcastle is seeking a Night Auditor to ensure smooth operations during the night. This role involves managing night audits, engaging with guests, and collaborating with team members to exceed guest expectations. The ideal candidate is confident, positive, and excels in communication. The hotel offers various perks including meal provisions, training programs, and a supportive work environment, making it an exciting opportunity in the hospitality sector.

Benefits

Special rates on hotel rooms across the UK & Europe

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Access to Company Pension Scheme

Ongoing job-related training programmes

Qualifications

• Ability to manage room service orders efficiently.
• Comfortable handling guest interactions at all times.
• Responsible for safety and security of guests during the night.

Responsibilities

• Run the night audit and balance accounts.
• Engage with guests at welcome and departure.
• Coordinate with Night Porter to ensure meal service.

Skills

Confidence in communication

Team collaboration

Positivity

Job description

Be Yourself – Be a Bold Team Player– Be Leonardo

As a Night Auditor, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! You’ll be running the night audit, balancing the end‑of‑day accounts and working as part of a vibrant team to exceed our guests’ expectations.

Some of the perks our colleagues enjoy include :

• Special rates on Leonardo Hotel rooms across the UK & Europe : get planning that city break you’ve been dreaming of!
• Company‑wide recognition scheme : for being your fabulous self, you could earn vouchers to spend on a wide range of high‑street shops
• Meals on duty
• Talent referral scheme : earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate : we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff : access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job‑related training programmes with clear paths for progression

If you’re our ideal Night Auditor, you will :

• Be yourself!
• (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
• Be confident speaking with guests, whether at the desk, by email or over the phone – we love building a good rapport
• Bring your positivity to work with you every day : you’ll be assisting guests at welcome and departure throughout the night
• Manage room service orders and liaise with the Night Porter to ensure guests enjoy a great meal from our Kitchen

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Supervisor and team leader! Our Supervisors hold key roles in supporting team members and Heads of Department every day. Our “NEW Team Coach” workshop and “Guest Care” training can really support you in your role, and if the time is right our “Insights Trainee Manager Programme” will help develop you into management as a Duty Manager. The programmes develop your knowledge and expertise at Leonardo Hotels, and with our support on tap, top‑notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!