Night Auditor

DHMSPCC -Front Desk; Chepstow; On-site; GBP 16,000; Part time

Job summary

A leading hotel brand in Chepstow is seeking a dedicated Front Desk team member to provide exceptional hospitality during night shifts. Responsibilities include assisting guests, ensuring building security, and handling inquiries professionally. The ideal candidate will have at least one year of customer service experience and demonstrate flexibility and a positive demeanor. Strong problem-solving and multi-tasking skills are essential for this role. This position offers a competitive salary and a chance for personal development through various perks.

Benefits

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Qualifications

• At least 1 year of related work experience in a customer service role.
• None required for supervisory experience.
• No specific licenses or certifications needed.

Responsibilities

• Welcome and assist guests, ensuring a smooth experience.
• Complete regular walk-rounds for building security.
• Address guest inquiries and complaints promptly and professionally.
• Ensure compliance with hotel policies.

Skills

Night owl

People-oriented demeanour

Positive outlook

Flexibility

Problem-solving skills

Multi-tasking ability

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co‑workers are committed to a culture of respect and kindness.

What is in it for you:

In addition to receiving an annual salary of £15,987 (£12.81 per hour) and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People’s Pension.
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott’s global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities:

Here’s what your journey with us entails:

• Welcome and assist guests, ensuring a smooth and pleasant experience.
• Complete regular walkrounds to ensure the building is secure.
• Run end‑of‑day reports to close the day’s business results.
• Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
• Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
• Handle guest complaints with empathy and resolve issues to their satisfaction.
• Promote hotel services and amenities to enhance guest experience and drive revenue.
• Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
• Monitor guest feedback and implement improvements based on their suggestions.
• Assist in training new staff on guest service standards and procedures.
• Maintain accurate records of guest interactions and transactions.

Safety and Company Policies:

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

What we’re looking for

• A night owl, ideally a person used to working nights
• A warm, people‑oriented demeanour
• A team‑first attitude
• Positive outlook and outgoing personality
• Flexibility, problem‑solving skills and multi‑tasking ability – the team is smaller on nights which results in quick thinking, decision making and working together

Preferred Qualifications:

• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: None required.
• License or Certification: None required.

With this role you will be working 24 hours per week over 3 days, including weekends with shifts overnight from 10pm – 7am – do you need flexibility in your life? We are happy to discuss this with you!

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!

Compensation: Competitive salary