Night Auditor

Accor Hotels; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Birmingham seeks a detail-oriented Night Auditor Team Member to ensure smooth overnight operations and provide exceptional guest service. Responsibilities include managing accounts, performing financial reporting, and collaborating with staff. The ideal candidate has strong interpersonal skills, basic accounting knowledge, and can handle rotating shifts. This role provides a friendly work environment with various benefits like competitive salary and discounts within the hotel chain.

Benefits

Free meals on duty

Uniforms provided

Accor F&B Discount

Accor Friends and Family Rates

Accor Development Program

Cycle to work scheme

Eye Tests

Double paid Bank Holiday

Competitive Salary

Qualifications

• Experience in hotel front desk or night audit roles is a plus.
• Ability to maintain confidentiality of sensitive information.
• Flexibility to work rotating shifts, including nights, weekends, and holidays.

Responsibilities

• Manage guest accounts and reconcile payments.
• Provide excellent customer service during overnight shifts.
• Assist guests with inquiries and ensure needs are met promptly.

Skills

Guest-oriented service

Interpersonal skills

Basic accounting knowledge

Problem-solving abilities

Computer proficiency (Opera Cloud)

Education

High school diploma or equivalent

Associate’s degree in hospitality preferred

Tools

Microsoft Office

Hotel management software

Job description

Company Description

Novotel Birmingham Centre is looking for an enthusiastic person to join our team at the hotel.

This position is for a NIGHT AUDITOR TEAM MEMBER who welcomes the guests and provides support to all Front Office department as well as working closely and helping all hotel departments.

This ეფ 4-stars hotel has 148 rooms and 8 meeting rooms and is located in the heart of the city centre.

Do not miss this exciting opportunity and apply today to be part of this amazing team and be our Reception Team Member!

Please only apply if you have the right to work in UK!

PROFILE / PERSONALITY

• Provide a friendly and personalised welcome for our guests
• Offer an attentive and personalised service
• Handle any comments made by guests and ensure follow‑up
• Convey the image of the brand and the hotel

OVERVIEW OF DUTIES FOR NIGHT AUDITOR TEAM MEMBER

• Handle and resolve any guest feedback and is able to handle them in the most efficient and satisfying manner
• Greet, check‑in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalised experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up‑selling
• Front Office operations including nights
• Welcomes guests as soon as they arrive with care and attention, with a personalised approach
• Handle guest correspondences on telephone, emails, fax, face‑to‑face and ensure prompt follow‑ups
• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are available according to arrival times
• To ensure that credit & cash handling procedures are followed as per the company policy

• Handle overbooking/out bookings to maximise occupancy
• Be ready to assist-vos stage of the guests stay, from welcome to farewell
• Promoting company’s ALL loyalty programme

Work Experience

• Flexible with working hours is essential
• Good interpersonal skills, guest oriented and service minded
• Positive with a can‑do attitude
• Good presentation and confident speaking skills
• Working knowledge of Microsoft Office
• Good listening skills and ability to anticipate
• Well organised
• Team Spirit
• Innovative
• Sales oriented

Benefits

• Working with a fabulous team that are at the heart of the hotel
• Free meals on duty and uniforms provided
• Accor F&B Discount at any Accor Hotel Worldwide
• Accor Friends and Family Rates
• Accor Development Program
• Cycle to work scheme
• Eye Tests
• Double paid Bank Holiday
• Competitive Salary
• Contact:GEORGE FRATILOIU

Job Description

We are seeking a detail‑oriented and efficient Night Auditor to join our team in Birmingham, United Kingdom. As a Night Auditor, you will play a crucial role in ensuring smooth overnight operations while delivering exceptional service to our valued guests.

• Manage guest accounts, post charges, and reconcile paymentshog accurately
• Generate and analyse daily financial reports
• Perform end‑of‑day auditing procedures and balance accounts
• Provide excellent customer service during overnight check‑ins and check‑outs
• Assist guests with inquiries and requests, ensuring their needs are met promptly
• Collaborate with various departments to resolve any discrepancies or issues
• Maintain a safe and secure environment during night shifts
• Ensure effective communication during shift handovers
• Support front desk operations as needed during overnight hours
• Adhere to all company policies and procedures

Qualifications

• Strong computer proficiency, with experience in hotel management software (Opera Cloud preferred)
• Basic accounting knowledge and ability to work with financial data ఆసుంది
• Excellent written and verbal communication skills
• Ability to work autonomously, prioritise tasks, and thrive in a fast‑paced environment
• Strong problem‑solving abilities and analytical skills
• Flexibility to work rotating shifts, including nights, weekends, and holidays
• Team player mentality with a customer‑focused approach
• Exceptional attention to detail and organisational skills
• Ability to maintain confidentiality of sensitive information
• High school diploma or equivalent; associate’s degree in hospitality or related field preferred
• Previous experience in hotel front desk or night audit roles is a plus