NHS Talking Therapies Administrator

Vita Health Group; Loughborough; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

A healthcare service provider in Loughborough seeks a dedicated administrator for NHS Talking Therapies. This hybrid role entails handling calls, managing patient information, and supporting healthcare professionals. Ideal candidates will have strong customer service skills, attention to detail, and the ability to thrive in a fast-paced setting. Enjoy a supportive team environment focused on well-being and continuous development.

Benefits

Supportive team and management

Positive work environment

Wellbeing and mental health support

Flexibility in work

Qualifications

• Experience dealing with the public and customer service.
• Confidence in communication both via telephone and email.
• Ability to learn new systems quickly.

Responsibilities

• Manage incoming calls and referrals professionally.
• Maintain patient records with high accuracy.
• Monitor and respond to emails and queries.
• Check and process communications for patients.

Skills

Attention to detail

Confident communicator

Customer service skills

Experience in administration

Job description

Overview

This position is an integral part of the service and will ensure the smooth running of the NHS Talking Therapies contract. This is done by providing an effective and efficient administrative service for NHS patients, referring GPs, healthcare professionals and ICB contacts. The role is varied and covers a range of administrative responsibilities that support the day to day operations of the service, as well as contributing to its ongoing development.

Hybrid role

This is a hybrid role with an expectation of 2 days in the office in Loughborough, Leicestershire and 3 days from home. During induction or training (3-4 weeks), the successful candidate will be expected to come into the office everyday.

About us

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. To find out more about Vita Health Group and the services we provide, please click here: https://www.vitahealthgroup.co.uk/join-us/careers/

Job responsibilities

• Answer incoming and make outbound calls in a professional manner within agreed KPIs.
• Process referrals within targeted timeframe.
• Update patient information within the record system, ensuring a high level of accuracy.
• Monitor and action treatment waitlists.
• Monitor and respond to enquiries via email.
• Check and process letters to patients, GPs and healthcare professionals.
• Ensure patients are communicated with at the earliest opportunity for any changes to appointments including cancellations and reschedules.
• Provide general administration and any other ad hoc duties to contribute to the smooth running of the service.

This is an excellent opportunity to build on your administration and customer service skills in a busy fast‑paced organisation. You should have good experience of dealing with the public and be a confident communicator both on the telephone and over email. You will possess excellent attention to detail, be quick to learn new systems and be eager to develop your career as part of a close knit team in a flexible and supportive environment.

Benefits

• Supportive team and management
• Positive work environment
• Wellbeing and mental health support
• Trust and respect
• Autonomy and flexibility

Person Specification

Please refer to job description above.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Equity, Diversity & Inclusion

• We are a Mindful Employer
• Our status as a Disability Confident Leader dedicated to ensuring that all candidates are treated fairly throughout the recruitment process. All disabled candidates that meet the minimum essential criteria will be considered for interview.
• Our Ethnicity Matters Scheme where all applicants for senior roles (£40,000+) from a minority ethnic group that meet the essential criteria will be considered for interview.
• Our Gender Matters Scheme where all women applicants for senior roles (£60,000+) that meet the essential criteria will be considered for interview.
• Our sign up to the Armed Forces Covenant.
• Our status as a Menopause Friendly Committed employer.
• Our sign up to the Employer with Heart Charter.
• Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS). Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES).
• Access to health and wellbeing services for colleagues including Mental Health Advocates and an Employee Assistance Programme.
• An embedded speaking up culture facilitated by Freedom to Speak Up Guardians.
• Treating transgender individuals with dignity and recognising the potential complications that may arise when taking references. We encourage applicants to contact HR at [e-mail] to discuss or amend how we manage reference requests.

Should you wish to discuss any adjustment or assistance you need in the application or interview process please contact [e-mail] and we will facilitate.

Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check.

Any data which you share with us throughout the hiring process will be stored securely within the UK and is accessible only by staff who require it. Should your application be unsuccessful, your data will be securely destroyed after 6 months.

Vita Health Group reserves the right to close this job when sufficient applications have been received.