NHS ICT Support Officer - Hybrid & Flexible Working

www.healthjobsuk.com - jobboard; Birmingham; On-site; GBP 27,000 - 31,000; Full time

Job summary

A prominent healthcare trust in Birmingham is looking for an ICT Support Officer to join their Service Desk team. You will assist over 5,500 users with IT queries across more than 100 sites, providing both telephone support and on-site assistance. Candidates should have good grades in Maths and English, along with IT Helpdesk experience and familiarity with Microsoft applications. This role offers a salary between £27,485 - £30,162 per annum with opportunities for professional development.

Benefits

Full NHS terms and conditions

Extensive holidays

Dedicated well-being services

Flexible working where possible

Qualifications

• Good grades in Maths and English required.
• Experience with Microsoft Applications preferred.
• IT Helpdesk experience is essential.

Responsibilities

• Provide technical support to BCHC users through phone/email.
• Log and update faults in the DTS Helpdesk system.
• Maintain and update inventory information.

Skills

IT Helpdesk Experience

Good grades in Maths and English

Microsoft Office products

Education

O Level/GCSE standard

Tools

Windows Operating systems

Database applications

Job description

A prominent healthcare trust in Birmingham is looking for an ICT Support Officer to join their Service Desk team. You will assist over 5,500 users with IT queries across more than 100 sites, providing both telephone support and on-site assistance. Candidates should have good grades in Maths and English, along with IT Helpdesk experience and familiarity with Microsoft applications. This role offers a salary between £27,485 - £30,162 per annum with opportunities for professional development.