NHS 24/7 Switchboard & Emergency Response Operator

University Hospital Southampton NHS FT; Southampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent NHS organization in Southampton offers a customer-focused role that involves providing emergency telephony services. The position requires excellent communication and prioritization skills, along with a commitment to inclusivity and diversity. Candidates must demonstrate GCSE-level literacy and numeracy skills, and experience in customer service is essential. The role includes flexible shifts and a supportive team environment. Join us to make a meaningful impact in healthcare!

Qualifications

• Literacy and numeracy skills that are GCSE standard or equivalent.
• Proven work experience in the use of computerised technology.
• Consistent and relevant employment history in a customer-focused environment.

Responsibilities

• Handle emergency situations with logical thinking.
• Provide telephony and emergency response service.
• Work independently while being supported by a team.

Skills

First-class communication skills

Prioritization skills

Customer-focused environment experience

Education

Literacy and numeracy skills at GCSE standard

Tools

Microsoft Windows applications

Email

Job description

A prominent NHS organization in Southampton offers a customer-focused role that involves providing emergency telephony services. The position requires excellent communication and prioritization skills, along with a commitment to inclusivity and diversity. Candidates must demonstrate GCSE-level literacy and numeracy skills, and experience in customer service is essential. The role includes flexible shifts and a supportive team environment. Join us to make a meaningful impact in healthcare!