NHS 111 Health Advisor: Triage & Care Guidance

Practice Plus Group; Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Exeter is seeking a passionate NHS 111 Health Advisor to join their team. In this role, you will assess patients over the phone, providing crucial non-clinical advice using the NHS Pathways system. Ideal candidates will be calm under pressure and possess strong communication skills. This position offers competitive pay rates, benefits, and opportunities for personal growth through comprehensive training.

Benefits

33 days annual leave

Paid training

Competitive pension scheme

Salary Finance options

Exclusive discounts

Cycle to Work Scheme

Free 24/7 wellbeing support

Qualifications

• Calm under pressure, empathetic, and passionate about providing vital care.
• Ability to manage difficult or distressed patients in high-pressure situations.
• Comfortable using computer systems and software.

Responsibilities

• Provide time-critical advice as the first point of contact.
• Assess and prioritize calls based on urgency.
• Ensure accurate documentation of all calls.

Skills

Emotional Resilience

Clear Communication

Decision-Making

Attention to Detail

Organizational Skills

IT Skills

Education

GCSE/Functional Skills English and Maths (or equivalent)

Job description

A leading healthcare provider in Exeter is seeking a passionate NHS 111 Health Advisor to join their team. In this role, you will assess patients over the phone, providing crucial non-clinical advice using the NHS Pathways system. Ideal candidates will be calm under pressure and possess strong communication skills. This position offers competitive pay rates, benefits, and opportunities for personal growth through comprehensive training.