NHS 111 Health Advisor Full Time - Bicester

NHS; Bicester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A regional health service provider is seeking a full-time NHS 111 Health Advisor in Bicester. This role involves assisting callers with various health concerns and requires strong customer service skills. Candidates will undergo extensive training with opportunities for part-time and full-time hours available. Benefits include competitive hourly rates and generous holiday entitlements.

Benefits

Competitive pay of £12.59 per hour

27 days holiday plus bank holiday

NHS pension scheme

Qualifications

• Experience in customer/patient services environment.
• Experience of using computerized systems.
• Experience in a call center environment.

Responsibilities

• Handle a wide variety of calls with compassion and efficiency.
• Support individuals experiencing health crises.
• Assist people with minor injuries and health concerns.

Skills

Customer service experience

Communication skills

Ability to manage stress

Empathy

Education

2 GCSEs at grade 4 or above including English

Tools

Computer systems

Telephone

Job description

Overview

NHS 111 Health Advisor Full Time - Bicester, South Central Ambulance Service NHS Foundation Trust. Closing date is 05 October 2025.

Join a fast-paced, dynamic, and ever-evolving service where every day brings a new challenge and a chance to make a real difference.

Ask yourself:

• Can you support someone experiencing a mental health crisis?
• Could you reassure a parent whose child has had a minor head injury?
• Are you able to assist someone with a sore throat or toothache?
• Could you respond calmly and effectively to someone having a stroke or heart attack?

At NHS 111, you'll handle a wide variety of calls -- no two days are ever the same. This role requires emotional resilience and the ability to manage the pressures that come with supporting people in often stressful or distressing situations. Please think carefully about the demands of this role before applying.

We offer training and development to help you perform effectively in this role.

• This is an office-based position at our Bicester location -- remote or home working is not available.
• This role is not eligible for visa sponsorship.
• Fixed part-time rotas are available based on current service needs (see attached).
• We're welcoming new team members for our upcoming training courses in October and November.

Apply today to secure your spot and start your journey with us!

We have a limited number of full-time vacancies available, and reserve the right to close the advert early if a high volume of suitable applications are received.

Main duties of the job

You do not need to have a medical background, just a desire to help. You'll need to be detailed and efficient, assertive but compassionate.

Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you'll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you!

We offer a full 6-week training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care.

About us

Why work for SCAS?

• We offer a competitive hourly rate of £12.59 per hour. Candidates will also receive the following unsocial allowances:
• All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am - Time plus 35% (Currently £16.99 per hour)
• All day Sunday and public holidays (midnight to midnight) - Time plus 69% (Currently £21.27 per hour)
• This is on top of all the other fantastic benefits of working for the NHS

27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)

Enrolment into the NHS pension scheme

Access to many discounts including, supermarkets, car lease, holidays, restaurants and more!

Part Time Hours and Full time Hours available (Rota Basis)

Free car parking

Employee assistance program

Disability support information and contact details provided below.

Please note, staff affected by the internal corporate review may be considered ahead of other applicants, depending on their at risk status.

Job responsibilities

The Recruitment Process

The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage.

• Application online: describe clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
• Assessment session: online assessment gauging listening and understanding skills, critical thinking and problem-solving. You will need access to a webcam and a laptop or PC to do the assessments.
• Interview: face-to-face interview to discuss your skills and experience and to learn more about the role.

Qualifications and Training

Good all-round education (i.e. 2 GCSEs at grade 4 or above including English), or equivalent demonstrable experience in a similar role

For safeguarding reasons this role is only open to people aged over 18 years of age

NHS Pathways trained

Knowledge and Experience

• Experience in a customer/patient services environment, dealing with members of the general public
• Experience of using a computerized system
• Experience of using a telephone as a regular means of communication in a work environment
• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience of working in the voluntary or health sector
• Previous experience of patient care
• Knowledge of first aid and/or anatomy

For full information on the role and essential and desirable criteria, please see the links to the Job Description and Person Specification to the right of the advert.

Disability support

If you have any queries relating to disability and the role or recruitment process, contact: [e-mail]

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.

Person Specification

Qualifications

• Good all round education (i.e. 2 GCSEs at grade 4 or above including English), or equivalent demonstrable experience in a similar role
• NHS Pathways trained

Knowledge

• Experience in a customer/patient services environment, dealing with members of the general public
• Experience of using computerised systems
• Experience of using a telephone as a regular means of communication in a work environment
• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience of working in the voluntary or health sector
• Previous experience of patient care
• Knowledge of first aid and/or anatomy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service will be required to check for any previous criminal convictions.

Employer

South Central Ambulance Service NHS Foundation Trust

Salary: £24,937 to £26,598 a year pro rata