NHS 111 Clinical Advisor

Practice Plus Group; Ipswich; On-site; GBP 49,000 - 57,000; Full time

Job summary

A leading healthcare provider in Ipswich is seeking an NHS 111 Clinical Advisor to assess callers with various clinical situations. Successful candidates will be UK registered nurses or paramedics with experience in primary care. The role offers competitive salary, structured training, and benefits including annual leave and a pension scheme. The ideal candidate should possess excellent communication and IT skills and a passion for patient care.

Benefits

25 days annual leave

Company pension scheme

Employee assistance programme

Qualifications

• Good level of education required.
• Experience in managing large teams in a call centre or similar environment.
• Ability to write reports and business correspondence.

Responsibilities

• Assess callers with various clinical conditions and advise on home care.
• Provide telephone triage using NHS Pathways systems.
• Report to Clinical Team Leader and participate in regular coaching.

Skills

Communication skills

IT and keyboard skills

People management

Understanding call centre metrics

Education

UK Registered Nurse (NMC) or Paramedic (HCPC)

Job description

This is an excellent opportunity to build on your Nursing or Paramedic experience and to continue to deliver outstanding patient care without the physical demand of acute work.

We offer competitive rates, equivalent to band 7 and band 8a. Typically, a Clinical Advisor could earn anywhere between £49,400 to £56,140 working full time equivalent of 37.5 hours per week.

You'll receive:

• Pay: £24.47 per hour (7am-11pm) and £27.83 per hour (11pm-7am), with further pay enhancements of £30.60 per hour when working between Friday 18:00 to Monday 7:00am.
• Any training hours will be paid at £24.47 per hour
• 25 days annual leave, increasing with service up to 28 days per year + bank holidays.
• A strong, stable infrastructure to ensure comprehensive clinical guidance, support and safety, with excellent opportunities for ongoing career progression
• Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family.

Main duties of the job

What your typical day looks like

• You will be working with patients and providing them with telephone triage using the NHS Pathways systems.
• In 111 we get calls about pretty much anything, hence However, you will receive a lot of support from the software systems as well as your team.
• We offer set shift patterns so you'll always know when you'll be working
• You will report into the Clinical Team Leader and Clinical Leads, have regular 1:1 meeting. You will benefit from coaching, mentoring and development plans to support your career aspirations.

You'll be trained on NHS Pathways systems, a recognisable licence that you'll receive on completion of training. Our two training options are:

• Full-Time Monday-Friday (9am-5pm) for 4 weeks
• Part-Time Tues, Weds, Thurs (6pm-9.30pm) and Sat-Sun (9am-5pm) for 5 weeks

You must be able to attend every training day. This is followed by a further eight weeks support before you can be signed off to work on your own.

About us

The successful candidate will have the following skills and experience:

• Good level of education
• Ability to write reports, business correspondence, and procedure manuals
• Experience of working with sophisticated IT and telephony supported applications, programming call flows and maintaining agent skill sets.
• Understanding of call centre metrics and resource planning methods
• Experience of managing large teams within a high volume, process orientated call centre or similar Urgent Care environment
• Excellent people management skills and performance management skills
• Professional and driven, yet communicative and highly approachable

We are looking for:

• UK Registered Nurse (NMC) or Paramedic (HCPC) with appropriate post-registration acute Primary Care experience.
• Excellent listening and communication skills, with good IT and keyboard skills.
• A real passion for providing outstanding patient care, with a commitment to making the most of continuous learning within a well-structured, well-supported team.

Job summary

An NHS 111 Clinical Advisor you will be responsible for assessing callers with a wide spectrum of clinical conditions; advising them on home care management, next steps and referring them on to further care when appropriate.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.