New Enquiry Advisor - Part Time

NHS; City Of London; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading private healthcare provider in London seeks a passionate New Enquiry Advisor for a part-time role. You will handle inbound and outbound calls, ensuring compassionate and efficient responses. The ideal candidate has proven experience in a sales-focused environment, great communication skills, and a commitment to achieving KPIs. This position offers a unique opportunity to contribute to patient care in a supportive setting.

Qualifications

• Proven experience within a sales-focused call centre team, ideally within healthcare.
• Compassionate and driven individual looking to achieve and exceed KPIs.
• Self-starter who is proactive and solutions-oriented.

Responsibilities

• Handle inbound and outbound calls from patients and insurers.
• Respond promptly and efficiently to enquiries, converting leads into bookings.
• Achieve agreed KPIs and conversion rates.

Skills

Sales experience

Communication skills

Problem-solving

Emotional intelligence

Job description

New Enquiry Advisor - Part Time

The closing date is 13 October 2025.

Candidates are advised to apply directly using the following link: https://hje.kallidusrecruit.com/vacancyinformation.aspx?vguid=96cd0b1e-a98c-4308-a4af-ba805a6c0498

Please note, only applications received through the employer's website will be reviewed.

Compassion. Commitment. Charity. Caring. These arent just words at St. John & St. Elizabeth Hospital they are the values that shape every patient experience, every staff interaction, and the care we provide.

Main duties of the job

As one of the UKs leading independent charitable private hospitals, our profits go directly towards funding our on-site hospice. This purpose guides us and now were looking for someone equally inspired to join us as our New Enquiry Advisor.

About us

Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our luxury private Hospital has an international reputation for providing the highest quality of care to patients and is unique in that all profits fund our onsite Hospice, St Johns.

Job responsibilities

We are seeking a dynamic, motivated, passionate Advisor to join our New Enquiry Team the first point of contact for patients, insurers and other referrers. This is a pivotal role which will be focused on:

• Applicants should be available on Saturdays, Mondays and Tuesdays.
• Handling inbound and outbound calls from patients, insurers, and GP practices.
• Ensuring prompt, compassionate, and efficient responses to enquiries, turning leads into bookings.
• Following up on all warm leads to a conclusion with the aim to convert as many opportunities to bookings
• Aiming to achieve agreed KPIs and conversion rates, identifying booking barriers, and ensuring streamlined patient journeys
• Helping to create self-pay quotes
• Building relationships with consultants and their offices

Person Specification

Experience

• Proven experience within a sales-focused call centre team, ideally within healthcare or a service-led industry.
• A compassionate and driven individual who is looking to achieve and exceed chosen KPI's
• A self-starter who is proactive, solutions-oriented, and innovative.
• Excellent interpersonal skills and the emotional intelligence to work within a compassionate, patient-first environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Hospital of St John and St Elizabeth