Network Operations Technician

Kelda Group Limited 0000411940 - Kelda Group Limited; York and North Yorkshire; On-site; GBP 28,000 - 36,000; Full time

Job summary

A leading water and wastewater service provider in York is seeking a Network Operations Technician for the Pollution sector. The role involves delivering timely solutions to sewer issues, maintaining networks, and ensuring customer satisfaction through effective communication and problem-solving. Candidates should have a valid driving license and experience in customer service. Flexible working patterns and various rotas are available.

Benefits

Annual incentive bonus

Attractive pension scheme

25 days annual leave plus bank holidays

Health cash plan and other benefits

Qualifications

• Enjoy working outdoors in all weathers.
• Ability to develop and maintain effective relationships.
• Willingness to question unsafe practices.
• Ability to diagnose root causes of problems.

Responsibilities

• Deliver first-time fixes and same-day solutions.
• Maintain sewerage network proactively and reactively.
• Collaborate with teams to resolve operational issues.
• Ensure health and safety practices are followed.

Skills

Practical mindset

Customer service experience

Communication skills

Problem-solving ability

Driving licence

Job description

Network Operations Technician - Pollution

The permanent opportunities are for 37-hour working patterns, Monday to Friday, and may include standby which may involve late, early and weekend work.

Overview

Hello! Thanks for stopping by. Yorkshire Water offers a competitive salary, benefits and development opportunities to join the Network Operations Technician team in the Pollution sector.

• Salary: from £28,270 to £35,039 (based on 37 hours).
• Annual incentive related bonus (up to £1,000 for the performance year).
• Attractive pension scheme (up to 12% company contribution).
• 25 days annual leave plus bank holidays, plus an extra wellness day (additional days in lieu of working any bank holidays).
• Life assurance cover of 4 times pensionable salary.
• Benefits package including health cash plan, critical illness, dental insurance, life assurance flex and partner cover.
• Retail savings scheme; online GP service; cycle to work scheme; gym membership discounts and more.

Location

We currently have vacancies for Network Operation Technicians within the Pollution team to join our Customer Field Services department to cover the Seamer Wastewater site on the East Coast of Yorkshire. You may also work within surrounding areas on other Wastewater sites as part of delivering the best service to our customers.

What we do

We provide essential water and wastewater services to the Yorkshire region, 24/7, 365 days a year, supporting communities and protecting the environment.

Where you fit in

As a Network Operation Technician, you will deliver a first-time fix and same-day solution to customer and environmental problems, and to deliver the asset plan for network maintenance to eliminate escapes. You will work field-based within a geographical team to improve customer service and wastewater network performance, ensuring a first-time fix and that quality follow-on work is raised to standards and specifications.

You will ensure correct site setup and POWRA are completed prior to and during jobs to identify risks and undertake corrective/preventive activity to stay safe at all times. You will maintain the sewerage network proactively and reactively to resolve issues and prevent sewer escapes (flooding and pollution).

You will work with Yorkshire Water teams and contracted partners on site to resolve and manage operational issues on the sewer network. You may operate different vehicle types depending on availability and the work attending.

You will undertake thorough investigations on the sewerage system to resolve issues and support other operational teams with asset investigations. You will use IT systems to collate information and relay feedback, and may maintain/install Customer Sewer Alarms and work with third-party providers as needed. You will collate data for evidence, including photographs and plans, and report on escapes/issues.

You will ensure health and safety practices are followed. You will demonstrate financial awareness in day-to-day decisions and provide technical support and first-line response to customer contacts to ensure a fix-first-time resolution and cost-effective outcomes.

What skills & qualifications you will need

Essential:

• A practical mindset; enjoy working outdoors in all weathers; hands-on in tasks.
• Previous experience in a customer service-related role with face-to-face customer interaction.
• Ability to develop and maintain effective internal/external relationships, influence outcomes, and make decisions.
• Willingness to question unsafe practices and report them to management.
• Excellent communication skills to capture, evidence and feedback information; ability to influence outcomes and meet challenging targets.
• Ability to diagnose root causes and solve problems; basic IT skills to use internal systems.
• Willingness to work various rotas and participate in out-of-hours standby when trained.
• Comfort with working in confined spaces and passing medical criteria (BMI, vision, blood pressure, hearing, spirometry).
• Full valid driving licence (no more than 6 points).

Beneficial:

• Understanding of sewerage systems and performance issues.
• Competent in IT systems used by Yorkshire Water.
• Experience in water/wastewater, utilities, process or manufacturing sectors, or understanding of drainage/sewerage systems.

We offer flexible working patterns and job share options where possible to help balance work and life. Closing date: 5 October 2025. Interview dates will be ongoing from now until the end of October 2025.

Pre-employment checks may include Basic Disclosure, with potential security vetting (Counter Terrorist Check or Security Check) depending on the role. All roles may require a medical questionnaire and further medicals as required. We are committed to a diverse and inclusive environment and encourage candidates from all backgrounds to apply.

Kelda Group reserve the right to close this position before the published closing date. No agencies please.