Network Operations Technician

Kelda Group Limited 0000411940 - Kelda Group Limited; Bradford; On-site; GBP 30,000 - 38,000; Full time

Job summary

A regional water utility is seeking a Network Operations Technician to provide first-time fixes and maintain the sewerage network in Bradford. The role requires outdoor work, excellent communication skills, and a practical mindset. Key responsibilities include ensuring compliance with safety standards and collaborating with teams to resolve operational issues. This permanent position offers a competitive salary, 25 days of annual leave, and additional benefits.

Benefits

Salary and annual incentive bonus

Annual leave: 25 days + bank holidays + wellness day

Pension scheme (up to 12% company contribution)

Life assurance (4x pensionable salary)

Gym discounts and other benefits

Qualifications

• Practical mindset; enjoys outdoor work in all weather; hands-on approach.
• Experience in a customer service role with face-to-face interactions.
• Ability to develop and maintain working relationships and influence outcomes.

Responsibilities

• Deliver first-time fix and same-day solutions for customer and environmental issues.
• Maintain asset plans for network maintenance to prevent escapes.
• Ensure site setup, POWRA completion, and safety compliance on every job.

Job description

Overview

Network Operations Technician - Pollution

Hello! Thanks for stopping by. Yorkshire Water offers a competitive salary and a range of benefits for this permanent role based on working 37 hours per week.

Location

We currently have vacancies for Network Operation Technicians within our Pollutions team to join our Customer Field Services department to cover the Bradford area in West Yorkshire. You will need to be approximately 30 to 40 minutes away from our Esholt wastewater site where you will help Yorkshire Water provide the best service to our customers.

Work type: The permanent opportunities are 37-hour patterns, Monday to Friday, and will include standby, which may involve late, early and weekend work.

What we do

Yorkshire Water serves over 5.4 million people and visitors. We ensure access to clean and safe drinking water, collect and treat wastewater, look after communities and the environment, and plan for Yorkshire’s water today and tomorrow, 24/7, 365 days a year.

Where you fit in

As our Network Operation Technician, you will deliver a first-time fix and same-day solution to customer and environmental problems, and manage the asset plan for network maintenance to eliminate escapes. You will work as a field-based technician within a geographical team to improve customer service and wastewater network performance, ensuring first-time fix and quality follow-on work in line with standards.

You will ensure correct site setup and POWRA are completed prior to and during jobs to identify risks and undertake corrective and preventive actions to stay safe at all times. You will proactively and reactively maintain the sewerage network to resolve and prevent sewage escapes (flooding and pollution) from occurring, ensuring no repeats.

You will work closely with other Yorkshire Water teams and contracted partners on site to resolve operational issues on the sewer network. You may need to operate different vehicle types depending on availability and job requirements. You will conduct thorough investigations to resolve issues and prevent repeat contacts, and support other teams with investigations into sewer asset problems. You will use IT systems to collect information and relay feedback, and collate data for evidence capturing (including photos, plans and reporting on escapes or issues).

You may maintain and install Customer Sewer Alarms and work with third-party providers where needed. You will ensure Health and Safety practices are followed, demonstrate financial awareness in day-to-day decisions, provide technical support, and aim for first-time fixes with cost-effective solutions.

Responsibilities

• Deliver first-time fix and same-day solutions for customer and environmental issues.
• Maintain asset plans for network maintenance to prevent escapes.
• Ensure site setup, POWRA completion, and safety compliance on every job.
• Proactively and reactively maintain the sewerage network to prevent sewage escapes.
• Collaborate with Yorkshire Water teams and contractors to resolve operational issues.
• Operate different vehicle types as required; undertake investigations and data capture.
• Use IT systems to collect information and provide feedback; report on escapes/issues with evidence.
• Maintain and install Customer Sewer Alarms; liaise with third parties when needed.
• Follow Health and Safety practices; provide technical support and ensure cost-effective resolutions.

Qualifications and skills

Essential:

• Practical mindset; enjoys outdoor work in all weather; hands-on approach.
• Experience in a customer service role with face-to-face interactions.
• Ability to develop and maintain working relationships and influence outcomes; make decisions.
• Willingness to question unsafe practices and report them.
• Excellent communication skills; ability to capture, evidence and feedback information; influence outcomes; meet business targets.
• Ability to diagnose root causes; rational problem-solving; basic IT skills to use internal systems.
• Willingness to work varied rosters and participate in out-of-hours standby once trained.
• Pass medical criteria including BMI, vision, blood pressure, hearing, spirometry; able to work in confined spaces.
• Full valid driving licence (no more than 6 points).

Desirable:

• Understanding of sewerage systems and performance issues.
• IT systems proficiency applicable to Yorkshire Water.
• Experience in water/wastewater sectors or utilities, process/manufacturing sectors, or understanding of drainage and sewerage systems.

Benefits

• Salary and annual incentive bonus (up to £1,000 for the year).
• Annual leave: 25 days + bank holidays + wellness day; extra days in lieu of bank holidays.
• Pension scheme (up to 12% company contribution).
• Life assurance (4x pensionable salary) and other benefits (health cash plan, critical illness, dental, etc.).
• Retail savings scheme, online GP service, cycle to work, gym discounts, and more.

Application information

Closing date: 29 September 2025. Interview dates will be ongoing from now until mid-October 2025. Pre-employment checks may include Basic Disclosure and security vetting where applicable. All roles may require medical questionnaires and additional medicals. Yorkshire Water encourages candidates from all backgrounds. Kelda Group reserves the right to close the position earlier; no agencies please.

Note: All content remains subject to medical and security checks where applicable.