Network Operations Helpdesk Technician

ProInfoNet; Bangor; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology solutions provider in the UK is looking for a skilled Network Operations Helpdesk Technician. The successful candidate will provide technical support, monitor network performance, and resolve issues. Ideal applicants will have a degree in IT and at least 2 years of relevant experience. Join us to help support IT operations effectively.

Qualifications

• 2+ years of experience in network operations or IT support.
• Familiarity with ticketing systems.
• Ability to troubleshoot network issues effectively.

Responsibilities

• Provide technical support to internal and external users.
• Configure and deploy laptops and network equipment.
• Monitor network performance and troubleshoot issues.

Skills

Technical support skills

Network troubleshooting

Monitoring network performance

Education

Associate or bachelor's degree in Computer Science or related field

Tools

Help desk software

Network monitoring tools

Job description

Job Summary

We are seeking a skilled Network Operations Helpdesk Technician with IT support skills to join our team. The ideal candidate will be responsible for providing technical support to end-users, monitoring network performance, and resolving network issues. They will work closely with the IT department to ensure that all technical issues are resolved in a timely and efficient manner.

Responsibilities

• Provide technical support to internal and external end-users via phone, email, or in-person.
• Configure and deploy new laptops, desktop computers and network equipment as needed.
• Monitor network performance and troubleshoot issues to ensure smooth operations.

Technical Skills

• Familiarity with ticketing systems and help desk software.
• Experience with network monitoring and troubleshooting tools, such as running packet captures, configuring, and reading ICMP and SNMP monitors and graphs.

Requirements and Qualifications

• Associate or bachelor\'s degree in Computer Science, Information Technology, or experience in a related field.
• Minimum of 2 years of experience in network operations or IT support.

Contact us today for more details or to schedule an interview.