Network Operations Centre (NOC) Engineer

VanRath; Belfast; On-site; GBP 30,000 - 45,000; Full time

Job summary

A large organization in IT is seeking a 24/7 Network Operations Centre (NOC) Engineer to support critical IT infrastructure. This onsite role involves troubleshooting network and IT issues, managing incidents and service requests, and monitoring network performance. Ideal candidates will have strong IT troubleshooting skills, preferably with networking certification. Opportunities for career progression are available in a fast-paced environment focused on service quality and teamwork.

Benefits

Clear career progression opportunities

Shift allowance

Qualifications

• Proven experience in a NOC, service desk, or IT support environment.
• Strong IT and networking troubleshooting skills.
• Experience supporting enterprise network environments.

Responsibilities

• Act as a key escalation point within the operations centre.
• Troubleshoot and resolve network and IT issues.
• Perform hands-on configuration of network equipment.

Skills

IT troubleshooting

Networking skills

Customer service skills

Attention to detail

Communication skills

Education

Networking certification (e.g. CCNA)

Job description

Overview

My client, a large organisation operating critical IT infrastructure, is hiring a 24/7 Network Operations Centre (NOC) Engineer to join an established operations team. This is an onsite role within a high-availability environment, supporting core network and IT services.

• Onsite role within a 24/7 operations environment
• Rotating day and night shift pattern
• Shift allowance
• Clear career progression opportunities

You will be part of a collaborative operations team responsible for maintaining service availability and resolving network and IT incidents for a diverse client base. The organisation places strong emphasis on service quality, teamwork, and continuous improvement within a fast-paced technical environment.

Responsibilities

• Act as a key escalation point within the operations centre, managing incidents and service requests end-to-end.
• Troubleshoot and resolve a wide range of network and IT issues, work within defined SLAs, and communicate clearly with both customers and internal stakeholders.
• Perform hands-on configuration and troubleshooting of network equipment.
• Coordinate with third-party suppliers and support field engineers remotely.
• Monitor network performance using industry-standard tools.

The Person

• Proven experience in a NOC, service desk, or IT support environment
• Strong IT and networking troubleshooting skills with appropriate escalation practices
• Experience supporting enterprise network environments
• Networking certification (e.g. CCNA) or equivalent practical experience preferred
• Windows operating system and server support experience
• Experience working with third-party suppliers and managing escalations
• Familiarity with ITIL-based service environments and SLA-driven support
• Strong attention to detail and ability to work effectively under pressure
• Excellent communication and customer service skills
• Eligibility to obtain security clearance

For further information on this role, or other IT Infrastructure and Network roles, please apply via the link or contact your recruitment consultant for a confidential discussion.

Applicants may be required to complete pre-employment checks in line with client and regulatory requirements.