Network Administrator

Lancashire Care NHS Foundation Trust; Leyland; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare organization in Leyland is seeking an organized and motivated Administrative Officer. This full-time position involves managing administrative processes, booking appointments, and providing excellent service to staff and the public. The ideal candidate will have at least 2 years of administrative experience and relevant qualifications such as an NVQ Level 3. You will be part of a dynamic team within the Children's Therapy Service, contributing to efficient operations and high-quality service delivery.

Qualifications

• Minimum of 2 years' experience in an administrative role.
• Experience in data inputting and checking.
• Knowledge of Customer Service Approaches.

Responsibilities

• Manage the administrative process from referral to first appointment.
• Respond to queries and ensure a presentable work area.
• Provide administrative support to maintain service quality.

Skills

Interpersonal skills

Customer care skills

Problem-solving skills

Organizational skills

Education

Business Administrative qualification at NVQ Level 3 / RSA 3

ECDL or equivalent

GCSE English Language and Mathematics A-C

Tools

Microsoft Office applications

Databases

Job description

Job Summary

Are you an organized, approachable, and motivated individual with a passion for administration and communication? We have an exciting opportunity for you to join our dynamic administration team! We are seeking a highly skilled and enthusiastic Administrative Officer to support our busy team. This is a permanent, full‑time position offering 37.5 hours per week. You will play a key role in ensuring the smooth running of administrative processes and providing excellent service to both staff and the public.

The post holder will be based at Leyland House, located within Lancashire Business Park, Leyland. They will be aligned with the Referral Management Team within the Children's Therapy Service for the Central and West Locality, supporting all Children’s Therapy Teams and Services. This post will also provide reception cover at Adlington Clinic.

This role involves managing the administrative process from referral to first appointment. Key responsibilities include booking appointments using RIO/EMIS, handling telephone enquiries from service users, monitoring and managing waiting lists, and liaising with clinical teams. The post holder will coordinate administrative activities to ensure the delivery of a confidential, efficient, and high‑quality service.

Main duties of the job

Previous administrative experience is essential, along with excellent interpersonal and customer care skills. The successful candidate must be able to work both independently and collaboratively as part of a team. Strong written and verbal communication skills are required, including the ability to generate and process routine correspondence. The post holder will provide administrative support as directed by their line manager to maintain continuity and quality of service provision.

Applicants are strongly encouraged to carefully read the job description and person specification before applying. In the supporting information section of your application, please provide clear and detailed examples that demonstrate how your skills, knowledge, and experience align with the requirements of the role. The shortlisting panel will assess your application against the essential criteria, so it is important to provide specific evidence of how you meet each one.

Responsibilities

• Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff, seeking advice from the Team Leader when necessary.
• Ensure reception/work area is kept presentable, well organised, and that confidential information cannot be seen or overheard by visitors.
• Cover reception duties when required.
• Provide day‑to‑day support to clerical officers when appropriate.
• Receive, allocate and dispatch departmental mail (internal and external).
• Provide an administrative service to include typing of routine information such as reports, minutes and other correspondence on behalf of the manager and other members of the team.
• File and scan documents including service user information.
• Photocopy, scan, collate and distribute documents as directed.
• Work collaboratively with the appropriate management teams and other departments, including clinicians, to ensure that all appropriate leads are notified in case of matters of urgency and dealt with in a timely manner.
• Attend and participate in team meetings and administrative service meetings as required, as part of the smooth running of an integrated team‑based service approach.
• Assist in the running of an efficient appointment system, dealing with routine referrals, sending patient letters/information and distributing them to the appropriate clinic team.

Job Location and Work Pattern

Job locations: Childrens Therapy Services, Leyland House, Lancashire Enterprise Business Park, Leyland, PR26 6TY. Working pattern: Full‑time, 37.5 hours per week.

Details

• Date posted: 25 November 2025
• Pay scheme: Agenda For Change
• Band: Band 3
• Salary: £24,937 to £26,598 a year subject to confirmation
• Contract: Permanent
• Reference number: 351-CEN2380-TG

About Us

LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.

Our aim is to reflect the communities we serve, so we particularly encourage applications from under‑represented groups. If you'd like to discuss your application, please ask.

We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.

LSCFT supports flexible working. We believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term‑time, part‑time, compressed hours and flexi‑time.

Person Specification

Education / Qualifications

• Business Administrative qualification at NVQ Level 3 / RSA 3 or equivalent experience
• ECDL or equivalent experience
• GCSE English Language and Mathematics A‑C or equivalent

Knowledge (Essential)

• Knowledge of a range of secretarial duties
• Good understanding of Microsoft Office applications
• Knowledge of Safeguarding Agenda
• Knowledge of Customer Service Approaches
• Good understanding and knowledge of working with databases

Experience (Essential)

• Minimum of 2 years’ experience within an administrative role
• Data inputting and checking
• Working in a customer service environment
• Administration of meetings; organising, minute taking, document management
• Day‑to‑day support of clerical staff
• Diary management

Personal Qualities (Essential)

• Excellent telephone manner
• Treat people with courtesy and respect at all times
• Problem solving skills

Other Essential

• Good grammar and numeracy skills
• Excellent communication skills both verbal and written

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offences Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.

Employer Details

• Employer name: Lancashire & South Cumbria NHS Foundation Trust
• Address: Childrens Therapy Services, Leyland house, Lancashire Enterprise Business Park, Leyland, PR26 6TY
• Website: https://www.lscft.nhs.uk/