NetSuite/ERP Account Manager

Catch Resource Management Ltd; United Kingdom; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A consulting firm in the United Kingdom is seeking a NetSuite Account Manager to serve as the main point of contact for clients and develop trusted relationships. The role requires managing client accounts, identifying growth opportunities, and collaborating with various teams to ensure client satisfaction. Candidates should have experience in SaaS or ERP, strong communication skills, and a proactive mindset. This hybrid position offers flexibility in work arrangements.

Qualifications

• Experience in managing client accounts within SaaS, ERP, or technology consulting.
• Ability to communicate effectively at all organizational levels.
• Proven track record in identifying growth opportunities and managing contracts.

Responsibilities

• Serve as the main point of contact for client portfolio.
• Understand clients’ objectives and advise on solutions.
• Identify upselling and account expansion opportunities.
• Collaborate with internal teams for client experience.
• Proactively manage client satisfaction and address concerns.

Skills

Client account management

Strong communication skills

Proactive problem-solving

Strategic thinking

Technical understanding of NetSuite

Job description

NetSuite Account Manager

You’ll serve as the main point of contact for your clients, cultivating strong executive-level relationships, uncovering growth opportunities, and ensuring each customer experiences a seamless, proactive, and value-focused partnership. Collaborating closely with Sales, Delivery, and Support teams, you’ll advocate for customer needs, guide them through improvements, and play a key role in driving their ongoing success.

Key Skills

• Experienced in managing client accounts within SaaS, ERP, or technology consulting, with NetSuite exposure preferred.
• Strong communicator who builds trusted relationships at all levels, including executive leadership, and simplifies complex technical ideas.
• Proactive in spotting growth opportunities, managing contract renewals, and driving account development with a focus on client success.
• Able to grasp client goals and translate them into effective technical or functional solutions.
• Strategic, customer-focused, and committed to delivering exceptional experiences throughout the client journey.

Responsibilities

• Serve as the main point of contact for your client portfolio, developing trusted, long-term relationships.
• Understand clients’ business objectives and challenges, advising on optimal NetSuite and complementary solutions.
• Identify opportunities for upselling, cross-selling, and account expansion, delivering tailored recommendations and proposals.
• Collaborate with Sales, Implementation, and Support teams to ensure a seamless, aligned client experience.
• Proactively manage client satisfaction by addressing concerns, mitigating risks, and guiding clients through system updates and enhancements.

Location

UK Hybrid

Candidates must be eligible to work in this country.